Mina Ouhadou
Harrison,NY
Summary
Proven professional with experience at Dunkin' Donuts, adept in packaging products and food safety, showcases exceptional communication abilities and customer relations. Excelled in creating positive customer experiences, significantly enhancing loyalty. Skilled in Microsoft Office Suite, ensuring efficient operations and problem resolution. Prioritizes high-quality service and operational excellence.
Overview
12
12
years of professional experience
Work History
Bakery Worker
Dunkin' Donuts
Newark, NJ
03.2024 - 04.2024
- Collaborated with team members to maintain a positive and productive work environment, ensuring smooth daily operations.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
- Ensured consistent quality by adhering to strict food safety regulations and sanitation guidelines throughout all stages of production.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
Secretary's Assistant
CRSGMAROC
Casablanca, Morocco
03.2012 - 08.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Kept reception area clean and neat to give visitors positive first impression.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Managed filing system, entered data and completed other clerical tasks.
- Volunteered to help with special projects of varying degrees of complexity.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Liaised between clients and vendors and maintained effective lines of communication.
Education
Teaching English As A Second Language (ESL)
GED - Modern Language
06.1999
Skills
- Packaging products
- Food safety knowledge
- Communication abilities
- Cleaning duties
- Data Entry
- Customer Relations
- Problem Resolution
- Microsoft Excel
- Client Relations
- Microsoft Outlook
- Microsoft Office Suite
Languages
Arabic
Native or Bilingual
French
Professional Working
English
Professional Working
Timeline
Bakery Worker - Dunkin' Donuts
03.2024 - 04.2024
Secretary's Assistant - CRSGMAROC
03.2012 - 08.2022
All The Way Up - , Teaching English As A Second Language (ESL)
OMM EL BANIN - GED, Modern Language