Mina Rudder
Henderson,NV
Summary
Dedicated virtual receptionist with strong organizational skills, managing high volumes of calls and ensuring satisfaction in a fast-paced, customer-focused environment. Committed to delivering accurate information and optimizing workflows.
Overview
4
4
years of professional experience
Work History
Senior Virtual Receptionist
Abby Connect
Las Vegas, NV
05.2025 - Current
- Manages over 100 incoming calls daily with professionalism, ensuring excellent customer service and satisfaction.
- Scheduled appointments using advanced scheduling software to optimize team workflows.
- Assisted clients by providing accurate information about services and addressing inquiries promptly.
- Maintained organized records of client interactions to enhance communication efficiency.
Part Time Assistant Manager
Hot Topic
Henderson, NV
07.2022 - 10.2024
- Managed daily store operations, ensuring adherence to visual merchandising standards and company policies.
- Trained and mentored team members on product knowledge and customer service techniques.
- Oversaw inventory management processes, optimizing stock levels and minimizing shrinkage.
- Coordinated staff schedules, improving labor efficiency while maintaining optimal customer service levels.
Education
High School Diploma -
Southeast Career Technical Academy
Paradise Valley, NV05-2021
Skills
- Strong organizational skills
- Empathy and patience
- Time management expertise
- Customer Service-oriented
- Call routing
- Professional phone etiquette
- Typing speed and accuracy
Languages
English
Native or Bilingual
Timeline
Senior Virtual Receptionist
Abby Connect
05.2025 - Current
Part Time Assistant Manager
Hot Topic
07.2022 - 10.2024
High School Diploma -
Southeast Career Technical Academy