Mina Shokri
Columbia,USA
Summary
Detail-oriented, highly organized Administrative & Operations Support professional with extensive experience in executive assistance, calendar and meeting coordination, document preparation, expense reconciliation, and event logistics. Adept at managing competing priorities, supporting senior leadership, and maintaining accuracy in fast-paced, compliance-driven environments. Recognized for strong communication skills, professionalism, discretion with sensitive information, and a collaborative, solutions-oriented approach that enhances operational efficiency.
Overview
13
13
years of professional experience
Work History
Office Manager – Human Resources
CRISP Shared Services
Columbia, US
07.2022 - Current
- Manage executive calendars and schedule internal/external meetings across Zoom and Microsoft Teams.
- Draft, edit, and prepare business correspondence, reports, presentations, and meeting materials.
- Process monthly expenses, invoices, mileage requests, and financial submissions with accuracy.
- Coordinate corporate travel logistics, including bookings, itineraries, reimbursements, and policy compliance.
- Maintain confidential HR documentation in alignment with compliance and organizational standards.
- Record detailed meeting minutes and track action items for HR leadership and cross-functional teams.
- Plan and support logistics for Board meetings, Executive Committee sessions, and company-wide events.
- Oversee room setup, catering, vendor coordination, visitor check-ins, supply ordering, and daily office operations.
- Submit and monitor system access, IT requests, and office resource needs using Jira.
- Contribute to developing and maintaining administrative SOPs, including emergency action plans, facilities workflows, and vendor procedures.
- Assist with planning large-scale company events (~250 attendees), including venue coordination, materials preparation, travel support, and onsite logistics.
- Improved organizational processes, including company credit-card procedures, onboarding/offboarding equipment workflows, visitor protocols, and emergency/fire safety plans.
Administrative Assistant
Zima Management
Columbia, US
10.2017 - 02.2022
- Scheduled meetings, prepared agendas, and documented detailed meeting notes.
- Maintained professional communication with tenants, vendors, and contractors.
- Processed invoices, tracked expenses, and supported financial reconciliation for property operations.
- Provided administrative support for leases, renewals, and compliance documentation.
- Organized and managed digital/physical files for property operations, payments, and occupancy history.
- Assisted with marketing materials, property showings, and listing coordination.
- Prepared presentations and PowerPoint reports for leadership and stakeholders.
Account Manager
Royal Bank of Canada (RBC)
Toronto, Canada
01.2013 - 12.2016
- Managed a diverse portfolio of personal and small-business clients while serving as a trusted financial advisor.
- Conducted financial needs assessments and recommended banking products, credit solutions, mortgages, investments, and insurance services.
- Provided personalized guidance on budgeting, credit strategies, savings, retirement planning, and lending options.
- Processed and approved applications for loans, credit lines, credit cards, and new accounts per compliance and risk policies.
- Analyzed banking data using proprietary systems and ensured accurate integration with financial platforms.
- Identified opportunities to increase portfolio growth and product adoption through relationship-driven sales.
- Delivered high-touch customer support, resolving complex inquiries with accuracy and urgency.
- Maintained a perfect 10/10 customer satisfaction rating across all surveys.
- Collaborated with branch leadership, underwriters, and advisors to deliver comprehensive solutions.
- Assisted in onboarding/training new team members and supported branch operations.
Education
Bachelor of Applied Science -
Toronto Metropolitan University
Toronto, CanadaSkills
- Calendar and schedule management
- Meeting logistics coordination
- Travel planning and coordination
- Event organization
- Professional communication skills
- Expense management
- Invoicing and procurement
- Credit card processing
- Digital and physical record management
- Advanced Microsoft Office Suite proficiency
- Adobe Acrobat Pro expertise
- Accurate note-taking techniques
- Minutes and action-item tracking
- Customer service excellence
- Vendor relationship management
- Stakeholder communication strategies
- Project coordination skills
- Task and workflow optimization
- Strong writing and editing abilities
- Proofreading expertise
- Prioritization skills
- Adaptability in dynamic environments
- Zoom and MS Teams proficiency
- Jira project management skills
- SharePoint collaboration tools expertise
- Google Workspace applications proficiency
Personal Information
Citizenship: US Citizen
Timeline
Office Manager – Human Resources
CRISP Shared Services
07.2022 - Current
Administrative Assistant
Zima Management
10.2017 - 02.2022
Account Manager
Royal Bank of Canada (RBC)
01.2013 - 12.2016
Bachelor of Applied Science -
Toronto Metropolitan University