Mina Shokri
Columbia,MD
Summary
Qualified Administrative Manager and Human Resources professional with a strong background in managing office operations and enhancing administrative efficiency. Proven ability to streamline processes and improve productivity through effective leadership. Demonstrated proficiency in team coordination and problem-solving in fast-paced environments.
Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and a strong work ethic.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Office Manager – Human Resources
CRISP Shared Services
07.2022 - 11.2025
- Served as a key operational partner to senior leadership, providing high-level administrative and HR support to Vice President–level executives.
- Managed and prioritized complex executive calendars; coordinated internal and external meetings using Zoom and Microsoft Teams.
- Prepared, edited, and formatted executive correspondence, reports, dashboards, presentations, and meeting materials.
- Processed, tracked, and reconciled invoices, mileage, and reimbursement requests with a high level of accuracy.
- Coordinated corporate travel arrangements while ensuring adherence to organizational travel and expense policies.
- Maintained sensitive HR records and personnel files in compliance with confidentiality and regulatory standards.
- Planned and executed logistics for Board of Directors meetings, Executive Committee sessions, and company-wide events.
- Oversaw daily office operations, including vendor relations, catering, office supplies, room setup, and visitor coordination.
- Submitted and tracked IT access, equipment, and system requests through Jira and supported employee onboarding and offboarding.
- Developed, updated, and maintained administrative SOPs, emergency preparedness plans, Fire Safety emergency action plan, and operational workflows.
- Supported large-scale organizational events with 250+ attendees, ensuring seamless on-site execution.
Administrative Assistant
Zima Management
10.2017 - 02.2022
- • Managed 30–40 incoming calls, emails, and service requests daily, serving as the primary point of contact for tenants, vendors, and contractors.
- • Coordinated and scheduled 10–15 meetings per week, prepared agendas, and produced detailed meeting minutes for internal teams and external stakeholders.
- • Processed and tracked 50+ invoices per month, monitored operating expenses, and assisted with monthly financial reconciliation.
- • Supported lease administration and renewals, maintained compliance documentation, and ensured accurate recordkeeping in accordance with company policies and local regulations.
Account Manager
Royal Bank of Canada (RBC)
01.2013 - 12.2016
- Managed a portfolio of personal and small-business clients, serving as a trusted financial advisor.
- Conducted detailed financial needs assessments and recommended appropriate banking, credit, and investment products.
- Processed and approved loan, line-of-credit, credit card, and account applications in accordance with risk policies.
- Advised clients on budgeting, savings strategies, credit management, mortgages, and retirement planning.
- Analyzed financial data using proprietary systems to ensure accuracy and risk mitigation.
- Maintained a consistent 10/10 customer satisfaction rating through exceptional client service.
- Collaborated with branch leadership and underwriting teams to deliver end-to-end client solutions.
Occupational Health Assistant (Internship)
Toronto General Hospital
2010 - 01.2012
- • Conducted respirator fit testing for 100+ hospital employees annually and delivered safety and compliance training to new hires in accordance with hospital and OSHA requirements.
- • Completed, updated, and maintained MSDS inventories for 20+ hospital departments, ensuring 100% compliance with regulatory and internal audit deadlines.
- • Performed high-volume clerical and reception duties, including entering and maintaining 500+ records, managing filing systems, and providing front-desk support for 40+ daily inquiries from staff and visitors.
- • Supported employee onboarding for 10–15 new hires per month, coordinating administrative documentation, compliance forms, and initial safety requirements.
Education
Bachelor of Applied Science - Public Health and Safety
Toronto Metropolitan University
Toronto, Canada06.2010
Skills
- Executive & Calendar Management
- Meeting Minutes & Documentation
- HR & Office Operations
- Policy & SOP Compliance
- Vendor & Facilities Coordination
- Process Improvement
- Professional Written & Verbal Communication
- Travel & Expense Administration
- Staff Management & Employee Supervision
- Operations Management
- Project Management
- Customer service
- Office management
- Data entry
- Organizational skills
- Customer relations
Certification
- Executive assistant certificate
- Rentvine certificate
- Appian certified associate developer
- Maryland notary public
- OSHA 30-hour general industry
Timeline
Office Manager – Human Resources
CRISP Shared Services
07.2022 - 11.2025
Administrative Assistant
Zima Management
10.2017 - 02.2022
Account Manager
Royal Bank of Canada (RBC)
01.2013 - 12.2016
Occupational Health Assistant (Internship)
Toronto General Hospital
2010 - 01.2012
Bachelor of Applied Science - Public Health and Safety
Toronto Metropolitan University