Mina Walker
Parker,CO
Summary
With a robust background in customer service coupled with a strong educational foundation in the sciences and language arts, I am a versatile professional known for adaptability, quick learning, and personable communication. Proficient in problem-solving, I thrive in diverse settings, leveraging my experience engaging with individuals from various backgrounds to achieve effective solutions.
Overview
6
6
years of professional experience
Work History
Senior Customer Service Associate
Hokulia Shave Ice
04.2018 - Current
- Enhanced customer satisfaction by efficiently resolving service issues and providing timely solutions.
- Increased customer retention through active listening, empathy, and tailored assistance for individual needs.
- Collaborated with team members to develop and implement strategies for improving overall customer experience.
- Streamlined food preparation processes for increased efficiency and reduced waste.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
Deckhand
Sail Hawaiian Style Boat Charters
06.2021 - 07.2022
- Enhanced vessel safety by conducting regular inspections and maintenance of safety equipment.
- Contributed to efficient operations by maintaining a clean and organized deck environment.
- Implemented effective communication with team members, ensuring smooth coordination during critical operations.
- Increased customer satisfaction through attentive listening and personalized tour adjustments based on group interests.
Education
Bachelor of Science - Ecology and Biodiversity
University of Denver
Denver, CO06.2024
High School Diploma -
Ponderosa High School
Parker, CO06.2020
Skills
- Microsoft technology
- Excellent Leadership
- Customer Service
- Interpersonal Communications
- Problem solver
- Fast learner and Adaptable
- Equipment Maintenance
- Food Preparation
- Japanese language fluency
- Scuba Certified
Timeline
Deckhand
Sail Hawaiian Style Boat Charters
06.2021 - 07.2022
Senior Customer Service Associate
Hokulia Shave Ice
04.2018 - Current
Bachelor of Science - Ecology and Biodiversity
University of Denver
High School Diploma -
Ponderosa High School
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