Minako Barrows

Customer Service Representative

• Greeted and checked in/out Urgent Care, Family Practice, Speciality (Otolaryngology - Ear Nose and Throat) patients, updating patient information using eClinicalWorks. Collected co-payments and account balances with credit cards, cash, and checks.
• Answered phones promptly and directed calls appropriately, take messages. Assign documents in incoming fax-inbox to appropriate parties
• Assist patients with scheduling and canceling appointments.

Front Office Coordinator

• Work daily reports and correct/update information. Follow-up with staff, provider, and patients if needed.
• Submit authorizations for prescription medication and for insurance referrals, make calls to insurances/other medical offices/pharmacies to obtain information to support authorization or to assist with patient/provider needs.
• Assist with clinic administer, clinic staff, and provider’s needs. Maintain overall office cleanliness during clinic hours and order office supplies.

Care Coordinator

• Chart preparation for wellness exams following HEDIS guidelines for family practice providers, creating historical orders and tracking down medical records, assist providers in better managing population focusing on specific chronic conditions, facilitating community resources for patients, providing assistance on applying for manufacturer medication patient assistance programs

• Greeted gym members, visitors, and guests upon arrival/departure.
• Answered phones promptly and directed calls appropriately.
• Restocking retailed items, made protein shakes and collected payments.

• Trained staff and served as assistant manager supervising staff. Took necessary steps to meet customer and staff needs to effectively resolve food or service or communication issues. Handled staff schedule making and ordering supplies. Translated menu to Japanese and acted as interpreter for Japanese speaking customers.

• Greeted guests and members in professional manner. Assist not only for guests and members but also for all job positions in the spa and occasionally other departments needs. Provided Japanese interpretation service as needed in various departments of the resort in order to better serve Japanese speaking customers.