Danae Gilliam
Lawrenceville,GA
Summary
I am a dynamic professional with a proven track record at Statefarm Insurance, enhancing customer satisfaction and streamlining claims processes for efficiency. Expert in claims investigation and policy interpretation, coupled with exceptional problem-solving and customer service skills. Achieved significant improvements in productivity and client relationships through innovative solutions and team collaboration at Angel Oak Home Loans.
Overview
8
8
years of professional experience
Work History
Auto Claims Associate
Statefarm Insurance
12.2022 - Current
- Streamlined the claims process for increased efficiency by implementing organizational skills and attention to detail.
- Managed a high volume of daily claims calls while maintaining accuracy and organization, leading to increased productivity levels.
- Responded to customer inquiries, providing detailed explanations of insurance policies and claims processes.
- Provided exceptional customer service by addressing inquiries promptly and professionally, resulting in improved client relationships.
- Calculated adjustments, premiums and refunds.
- Notified insurance agents and accounting departments of policy cancellations and changes.
- Followed up with customers on unresolved issues.
- Enhanced customer satisfaction by efficiently managing and resolving auto claims in a timely manner.
Mortgage Post Closer
Angel Oak Home Loans
10.2020 - 11.2022
- Worked with banks to manage shipment of collateral documents.
- Improved workflow efficiency by implementing an organized filing system for closed loans.
- Collaborated with underwriters, processors, and loan officers to resolve discrepancies in documentation.
- Ensured compliance with industry regulations and company policies during the loan closing process.
- Participated in regular audits of closed loan files, identifying areas for improvement in document quality and organization practices.
- Provided professional advice on loan applications by interviewing applicants, reviewing applications and verifying information gathered.
- Reviewed and validated details of loan applications and closing documentation.
- Readied Truth-in-Lending Disclosures for loan applicants, delivering important information about loan APR and repayment terms.
Store Manager
TitleMax
01.2017 - 10.2020
- Managed inventory control, cash control, audits, and store opening and closing procedures.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Trained and guided team members to maintain high productivity and performance metrics.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Education
High School Diploma -
Collins Hill Highschool
Suwanee, GA05.2015
Skills
- Claims Investigation
- Policy Interpretation
- Financial Advising
- Self Motivation
- Adaptability
- Cash Flow analysis
- Claims review
- Data entry proficiency
- Customer Service
- Problem-Solving
- Time Management
- Problem-solving abilities
- Multitasking
- Critical Thinking
- Team Collaboration
- Claims Processing
- Loan Advising
- Data Entry
- Customer Relations
- Call center experience
- Computer Proficiency
Timeline
Auto Claims Associate
Statefarm Insurance
12.2022 - Current
Mortgage Post Closer
Angel Oak Home Loans
10.2020 - 11.2022
Store Manager
TitleMax
01.2017 - 10.2020
High School Diploma -
Collins Hill Highschool
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