Minami Deguchi
Winchester,CA
Summary
Dedicated and compassionate Certified Nursing Assistant enhancing patient satisfaction through excellent quality of care and attention to detail. A strong work ethic and empathetic touch made me a valuable advocate for patients and their families. seeking to strengthen patient care and understanding of the healthcare system by working at the hospital.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Certified Nursing Assistant
Murrieta Health And Rehabilitation Center
09.2023 - Current
- Awarded Excellent quality of patient care and bedside manner
- Monitored vital signs and observed, reported any changes in patient's condition to nurses
- Answered call lights and supported patient comfort and ensuring their safety at all times
- Completed ADLs (activities of daily living) such as bathing, toileting, grooming, and feeding for patients
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Upheld infection control and prevention policies across different patient-facing areas.
Technical Support Representative
NTT West
06.2016 - 11.2019
- Managed high levels of call flow and responded to technical support needs.
- Researched and identified solutions to technical problems.
- Identified opportunity to improve customer service without face-to-face communication and achieved customer satisfaction rating of 85%-95%
Assistant Store Manager
Lacoste Japan Co., Ltd.
08.2010 - 03.2016
- Worked closely with store manager to increase monthly sales revenue by 20%
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
Education
Present - Vocational Nursing Program
California Career Institute
Anaheim, CA06.2026
Certificate - Certified Nursing Assistant
Bay Area CNA School
Dublin, CA04.2023
High School Diploma -
Kyoto Bunkyo Senior High School
Kyoto, Japan03.2010
Skills
- Attention to detail
- Effective Communication
- Teamwork and collaboration
- Problem solving
- Prioritization
- Time management
- Leadership
Certification
- CNA - Certified Nursing Assistant
- HCA - Home Care Aide
- Basic Life Support
Languages
English
Japanese
Timeline
Certified Nursing Assistant
Murrieta Health And Rehabilitation Center
09.2023 - Current
Technical Support Representative
NTT West
06.2016 - 11.2019
Assistant Store Manager
Lacoste Japan Co., Ltd.
08.2010 - 03.2016
- CNA - Certified Nursing Assistant
- HCA - Home Care Aide
- Basic Life Support
Present - Vocational Nursing Program
California Career Institute
Certificate - Certified Nursing Assistant
Bay Area CNA School
High School Diploma -
Kyoto Bunkyo Senior High School
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