Minasu Kugblenu
HOSCHTON,GA
Summary
Proven track record in enhancing operational efficiency and customer satisfaction, leveraging strong administrative support and clear communication skills. Excelled in confidentiality and process improvement, significantly contributing to project success and client retention. Demonstrates exceptional interpersonal abilities and a results-driven approach to exceed employer expectations.
Overview
15
15
years of professional experience
Work History
Executive Administrative Assistant
VANJES & ELIAT
01.2018 - 08.2023
- Managed travel and logistics arrangements, including booking airfare, hotel and transportation for company executives.
- Maintained confidentiality when handling sensitive information, protecting company interests and employee privacy.
- Coordinated supply chain activities by tracking shipments, ensuring timely deliveries and communicating with pertinent stakeholders.
- Maintained real time, online data info for all chain activities in company operating software.
- Acted as point of contact for clients, suppliers, transporters and other executives.
- Assisted with projects and events planning and execution.
- Maintained a healthy vendor/client relationship.
- Maintained timely reports preparation and presentation to provide insights for decision making.
- Handled scheduling for executive's calendar and prepared meeting agenda and materials.
Client Service Representative
MANUCHAR TRADING HOUSE INTERNATIONAL
07.2014 - 01.2017
- Implemented and managed contract for company's multinational clients.
- Handled sensitive client information with discretion, ensuring confidentiality at all times.
- Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
- Coordinated with cross functional teams to deliver contract solutions tailored to client's needs.
- Ensured all customer requests/enquiries are resolved or treated in a timely manner to enhance customer satisfaction and operational efficiency.
- Managed inventory levels for clients production needs in a way that guaranteed availability when needed.
- Coordinated with team to ensure strict compliance timelines, standards and industry best practices.
- Started and maintained quality assurance unit for home office.
- Conducted trainnings and on-boarding for warehouse team.
Import Admin/Sales Support Associate
MANUCHAR TRADING HOUSE INTERNATIONAL
05.2011 - 06.2014
- Monitored all confirmed orders for the company.
- Assisted with processing all required documentation for PAAR (Form Ms, Import permit, Airwaybill, CCVO, packing list etc).
- Monitored all incoming shipments and clearing process.
- Arranged timely material dispatches as needed by clients.
- Assisted in achieving sales targets through effective coordination with the sales team.
- Improved customer retention rates by consistently delivering excellent service and support and working with cross functional team to resolve customer issues.
- Managed inventory.
Account/Administrative Assistant
BI-COURTNEY AVIATION SERVICES
09.2008 - 05.2010
- MANAGED OPERATIONAL FLOAT by;
- Verification of all requisition forms.
- Processing all request memo's for necessary approval.
- Petty cash management and reimbursements.
- Processing invoices for payments.
- Real time, online tracking of all transactions.
- RECONCILIATION
- Bank reconciliation
- Intercompany reconciliation.
- ADMIN DUTIES
- Proper documentation and filing of all payment vouchers.
- Real time, online tracking of all transactions on Peachtree software.
- Maintained general ledger and inventory files.
- Generated invoices for Airlines and Concessionaires.
- Undertook all file management, record keeping and file keeping procedures to ensure files are constantly up to date.
Education
Diploma - IATA/UFTAA Foundation And EBT Course
Landover Aviation Business School
Lagos Nigera09.2009
Bachelor of Science - Business Administration
Lagos State University
Lagos, Nigeria08.2004
Skills
Customer Service
Clear communication
Writing skills
Soft and interpersonal skills
Effectively listens to understand
Information confidentiality
Administrative Support
Process Improvement
Clear communication ability
Tactful and proactive
Accomplishments
- Achieved a major client retention by introducing quality assurance processes and procedures for Warehouse Qualification purpose. Passed at first attempt.
Timeline
Executive Administrative Assistant
VANJES & ELIAT
01.2018 - 08.2023
Client Service Representative
MANUCHAR TRADING HOUSE INTERNATIONAL
07.2014 - 01.2017
Import Admin/Sales Support Associate
MANUCHAR TRADING HOUSE INTERNATIONAL
05.2011 - 06.2014
Account/Administrative Assistant
BI-COURTNEY AVIATION SERVICES
09.2008 - 05.2010
Diploma - IATA/UFTAA Foundation And EBT Course
Landover Aviation Business School
Bachelor of Science - Business Administration
Lagos State University
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