Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Minaya Knox

Tacoma

Summary

Consistent professional with comprehensive experience in administrative tasks and office management. Skilled in data entry, record keeping, and customer service, ensuring smooth and efficient operations. Strong focus on team collaboration, adaptability to changing needs, and achieving results. Reliable with excellent organizational skills and proactive approach to problem-solving.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Patient Appointing Clerk/Crew Trainer

Epic Government
06.2024 - Current
  • Organized and maintained filing system to properly store and transfer CUI and PII according to clearance and need-to-know.
  • Utilized software programs to include Microsoft Word and Outlook to create and send reports, labels, and forms.
  • Performed data entry tasks to create and update customer accounts and records.
  • Refined customer service to assist patients in navigating healthcare services by providing information on up to date and available medical procedures and specialists.
  • Mentored new hires, resulting in stronger staff development and increased productivity.

Unit Supply Specialist

U.S. Army Reserves
09.2018 - Current
  • Mentored and developed supply team members to ensure compliance with current best practices, safety programs, and protocols.
  • Organized storage areas and refined processes to ensure efficient use of space, and smooth transfer of supplies between companies within the unit.
  • Conducted periodic cycle counts and utilized Microsoft Excel to create and maintain accurate inventory records.
  • Scheduled and performed preventive maintenance and repairs on company weapons and vehicles, ensuring regulatory compliance.
  • Utilized and maintained an automated supply system to procure, transfer, and account for organizational and installation supplies, ensuring a consistent 0% loss rate over seven years of service.
  • Planned and executed process improvements within the Supply Chain department to be inclusive of high-profile and hazardous materials.

Front Desk Associate

AFBN- Armed Forces Benefit Network
01.2022 - 04.2023
  • Greet and assist visitors in a professional and friendly manner, ensuring a positive first impression of the company
  • Manage incoming and outgoing mail and packages, ensuring timely distribution and delivery
  • Answer phone calls and direct them to the appropriate department or person, ensuring efficient communication within the organization
  • Maintain a clean and organized front desk area, creating a welcoming environment for clients and visitors

Warehouse Associate

UPS
09.2019 - 04.2020
  • Packed goods for shipment in accordance with customer instructions.
  • Maintained a safe working environment by adhering to safety protocols and guidelines.
  • Prepared parcels for shipping in an efficient manner utilizing appropriate packing materials to protect goods during transit.
  • Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
  • Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.
  • Maintained accurate inventory records through manual and computerized systems.
  • Handled hazardous materials safely following prescribed regulations.

Education

Business Management

American InterContinental University
Schaumburg, IL
05-2026

HIGH SCHOOL DIPLOMA -

Lithia Springs Comprehensive High School
Lithia Springs, GA
05.2018

Skills

  • DoD Compliance
  • Active Secret Security Clearance
  • Resource Management
  • Bookkeeping/Filing
  • Operational Support
  • Administrative Support
  • Microsoft Excel
  • Editing and Proofreading
  • Problem Solving
  • Office Management
  • Customer Service
  • Attention to Detail
  • Data Management
  • Information Security
  • Database entry
  • Event Planning
  • Typing speed
  • Time management
  • New hire training
  • Curriculum planning
  • Clear verbal communication

Certification

  • GCSS ARMY UNIT SUPPLY SPECIALIST
  • UNIT ARMORER
  • HAZMAT
  • CYBERSECURITY

References

  • Jasmine White, U.S Army, +1 (443) 214-4462
  • Alphonse Denson, +1 (206) 945-8941

Timeline

Patient Appointing Clerk/Crew Trainer

Epic Government
06.2024 - Current

Front Desk Associate

AFBN- Armed Forces Benefit Network
01.2022 - 04.2023

Warehouse Associate

UPS
09.2019 - 04.2020

Unit Supply Specialist

U.S. Army Reserves
09.2018 - Current

HIGH SCHOOL DIPLOMA -

Lithia Springs Comprehensive High School

Business Management

American InterContinental University

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