Min Chong Kim

• Chinese Medicine Preparation and Dispensing:

Classified, organized, and prepared customized herbal formulas per physicians' orders, including measuring, compounding, and packaging raw herbs and decoctions.

• TCM Pharmacy Management:

Dispensed medications accurately, maintained herb inventory, and ensured adherence to safety protocols in medicine preparation.

• Acupuncture Clinical Support:

Assisted physicians during treatments: prepped patients, aided with point location, and provided post-treatment care.

• Patient Service and Front Desk:

Managed check-in/out, appointments, insurance verification, EHR, and resolved patient inquiries.

• Clinic Operations:

Handled medical records, coordinated referrals, and maintained clinical stock and sanitization.

• Store Operations and Management:

Assisted the Store Manager in daily operations, including opening and closing procedures, cash handling, and bank deposits. Ensured store compliance with company policies, procedures, security protocols, and loss prevention measures. Maintained a clean, organized, and visually appealing store environment, reflecting brand standards. Managed daily paperwork, sales reports, and basic administrative tasks accurately and efficiently.

• Sales Leadership and Performance:

Drove sales targets and key performance indicators by motivating the team and leading by example on the sales floor. Trained and coached sales associates on product knowledge, selling techniques, upselling, and cross-selling strategies. Managed the store during the manager's absence, ensuring smooth operations and continued sales momentum.

• Customer Experience:

Provided exceptional customer service, resolving complex inquiries and complaints promptly, and professionally.

• Empowered staff to deliver outstanding service, fostering customer loyalty, and positive brand perception. Monitored and maintained high standards for the customer experience throughout the store.
• Staff Supervision and Development:

Supervised, scheduled, and delegated tasks effectively to sales associates to optimize floor coverage and productivity. Assisted in recruiting, onboarding, and training new team members.

Provided constructive feedback and performance coaching to associates.

Helped foster a positive, motivating, and team-oriented work environment.

• Visual Merchandising:

Executed floor sets, window displays, and merchandise presentations according to company visual guidelines and planograms. Ensured merchandise was consistently replenished, sized, tagged correctly, and attractively displayed.

• Inventory Management:

Assisted in managing inventory levels through accurate receiving, processing shipments, and transfers. Conducting regular cycle counts and assisted with full physical inventory audits.

Minimized shrinkage by enforcing loss prevention procedures and monitoring store activity.

Managed markdowns, promotions, and price changes accurately and efficiently.

• Assembled heating products following instructions and blueprints.
• Installed parts (pumps, valves, electrical components, tubing, casings) using hand and power tools.
• Checked work for quality, looking for defects, and making sure parts fit correctly.
• Operated basic assembly tools (drills, screwdrivers, wrenches) safely and efficiently.
• Followed strict safety rules (wore PPE, used equipment properly, and kept the area clean).
• Kept the workstation organized and supplied with necessary parts and materials.
• Met daily production targets by maintaining a steady work pace.
• Reported problems with parts, tools, or quality to the supervisor immediately.

• Processed customer transactions accurately using the POS system.
• Handled the cash drawer, including opening and closing registers, and preparing deposits.
• Maintained store cleanliness (counters, floors, restrooms, coffee, and fountain areas).
• Restocked merchandise (shelves, coolers, snacks), and monitored inventory levels.
• Prepared and served food and beverages (coffee, fountain drinks, hot foods).
• Provided prompt customer service and resolved inquiries or issues.
• Checked IDs for age-restricted products (tobacco, alcohol, lottery).
• Monitored store security and followed safety, loss prevention procedures.
• Performed basic opening and closing duties (lights, security, cleaning).