Minchu Yang
Savannah,Georgia
Summary
Service designer with experience leading end to end service system design and project execution in consulting and sponsored industry projects. Proven ability to translate complex user, business, and policy requirements into structured service blueprints, tested templates, and UAT ready delivery plans. Strengths include data analysis, strategic research, and cross functional facilitation that improves alignment and drives measurable outcomes.
Overview
5
5
years of professional experience
Work History
Service Designer- SCADpro - Sponsored Course
FINRA
Savannah, Georgia
06.2025 - 08.2025
- Facilitated cross functional collaboration to align service design deliverables with FINRA brand guidelines and stakeholder expectations.Enhanced visual communication strategies by researching and applying current design trends to improve clarity and consistency across materials.
Associate / Service Design & Strategy Lead
PricewaterhouseCoopers（PwC）
Taipei, Taiwan
11.2021 - 06.2023
- Led enterprise level greenhouse gas service system design, crafting internal and external service blueprints that integrated user behavior, business operations, and regulatory requirements.
- Directed commercial service templates and trial operations, ensuring launch readiness through UAT, service hypothesis testing, and cross team facilitation.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Assistant Researcher Fellow / Strategy & Insight D
Taiwan Institute of Economic Research
Taipei, Taiwan
06.2020 - 10.2021
- Conducted evidence-driven strategic research in renewable energy, smart grid ecosystems, and green energy policy landscapes, transforming policy complexity into structured, systemic insights for government and enterprise stakeholders.
- Co led report formulation and cross agency communication, translating policy complexity into structured insights that supported national green energy system decision making.
- Consolidated stakeholder inputs into clear narratives and system level implications for government and enterprise audiences.
Education
Master of Arts - Service Design
Savannah College of Art And Design
Savannah, GA03-2026
Master of Arts - Futures Studies
Tamkang University
Taiwan06-2019
Bachelor of Arts - Public Administration
Tamkang University
Taiwan06-2017
Skills
- Service blueprint creation
- Strategic research
- User testing methodologies
- Journey mapping and service systems thinking
- Data analysis and insight synthesis
- Visual communication
- Project management
- Cross-functional facilitation and stakeholder alignment
Timeline
Service Designer- SCADpro - Sponsored Course
FINRA
06.2025 - 08.2025
Associate / Service Design & Strategy Lead
PricewaterhouseCoopers（PwC）
11.2021 - 06.2023
Assistant Researcher Fellow / Strategy & Insight D
Taiwan Institute of Economic Research
06.2020 - 10.2021
Master of Arts - Service Design
Savannah College of Art And Design
Master of Arts - Futures Studies
Tamkang University
Bachelor of Arts - Public Administration
Tamkang University