Mincy Rachel Varghese
Doha
Summary
Service Sales Associate with over two years in the Trading Sector, focused on driving sales and improving customer satisfaction. Achieved consistent success in upselling and exceeding performance targets. Skilled in problem-solving and optimizing sales processes while building strong customer relationships. Experienced in leading teams to meet organizational objectives in high-pressure environments.
Overview
14
14
years of professional experience
Work History
Junior Engineer
Al-Ajjaj Limited Company W L L
Doha
04.2025 - Current
- Promoted to Junior Engineer to work under the supervision of senior engineers, gaining experience in various engineering tasks. such as,
- Assisting with projects, conducting research, analyzing data, and potentially implementing solutions under guidance.
- Involve tasks like preparing a presentation and developing a chart for the main contractor.
- Reports sent to the Kahramaa online portal, and ensuring timely and correct processing of payments.
- Run a detailed analysis and cross-verify the calculations, discounts, and refunds.
Sales Associate
Al-Ajjaj Limited Company W L L
Doha
05.2023 - Current
- Collected tender leads for submission to tendering department through team collaboration.
- Managed sales orders, inventory, and customer data using ERP systems.
- Enhanced order management and forecasting processes via ERP tools.
- Organized all sales-related documentation, including contracts and correspondence.
- Coordinated distribution of spare parts for industrial and energy equipment.
- Ensured timely delivery of high-quality parts through direct supplier communication.
- Identified customer needs and recommended appropriate services based on problem-solving skills.
- Demonstrated strong communication and interpersonal skills in collaborative settings.
Customer Care Manager
SS Hyundai
Mavelikara
07.2019 - 07.2020
- Responsible for prompt replies to all customers and ensuring that sales and service staff make the right decisions based on customer surveys.
- Responsible for assigning duties, investigating, valuing complaints, and claims.
- Supervised daily operations and sales functions to maximize revenue, customer, and employee productivity.
- Developing and implementing customer service policies and procedures to improve customer satisfaction and retention.
- Managing and resolving customer complaints and issues in a timely and effective manner.
- Analyzing customer feedback and providing recommendations for improving products and services.
- Collaborating with cross-functional teams to address customer concerns and improve customer experiences.
- Identifying and developing new business opportunities with existing customers.
- Conducting regular customer satisfaction surveys to assess customer needs and preferences.
- Managing customer accounts, collecting the cash, and ensuring timely payment of invoices.
- Providing training and support to customer service representatives to improve their skills and performance.
Process Executive
Cynber Infotech
Mavelikara
06.2015 - 03.2016
- Led methodology development to outline basic process parameters for operations.
- Investigated basic issues, and escalated more complicated concerns.
SOFTWARE DEVELOPER
Net access India Limited
Chennai
07.2012 - 03.2014
- Revised and modularized code bases to meet modern development standards, reducing operating costs.
- Designed and implemented scalable applications for data extraction and analysis.
- Developed and maintained web applications utilizing ASP.NET and C#.
- Implemented front-end features with JavaScript, jQuery, and HTML/CSS.
- Wrote efficient, optimized code ensuring high application performance.
- Collaborated with cross-functional teams to introduce new features and enhancements.
- Conducted code reviews, ensuring compliance with coding standards.
- Monitored KPIs to proactively identify bottlenecks and quality issues.
ISO COORDINATOR, QA/QS ENGINEER
Panicker Switchear
Chennai
06.2011 - 06.2012
- Reviewed all products on-site to guarantee quality standards.
- Maintained and monitored work records for future reference and compliance.
- Spearheaded organizational development initiatives, enhancing macro-level business processes.
Education
DIPLOMA - PHP
TRINITY TRIVANDRUM
01.2015
BACHELOR OF ENGINEERING - ELECTRONICS AND COMMUNICATION
P S N ENGINEERING COLLEGE
01.2011
DIPLOMA - DOT NET
NIIT THIRUVALLA
01.2011
Skills
- Customer focus
- Effective communication
- Interpersonal skills
- Problem solving
- Analytical skills
- Relationship management
- Customer service knowledge
- Team collaboration
- Leadership and management
- Adaptability to learning
- Time management
- Positive mindset
- Microsoft Office proficiency
- ERP systems expertise
- Dot Net development
- PHP programming
- Sales documentation skills
- Report generation
- Project report generation
Accomplishments
- All India no. 2 in Non JDP (James David Power 111) SSI - 2019 H2 - services ranked based on customer survey
- Improved customer satisfaction by 30% through the implementation of new customer service policies and procedures
- Achieved a customer retention rate of 90% by developing strong customer relationships and providing exceptional customer service
- Identified new business opportunities with existing customers, resulting in a 15% increase in revenue
- Successfully resolved 95% of customer complaints and issues within 24 hours
- Creating and maintaining SQL Server databases
Languages
- English
- Malayalam
- Tamil
Personal Information
- Date of Birth: 04/24/89
- Nationality: Indian
- Marital Status: Married
- Visa Status: Spouse Sponsorship
Language
Malayalam
First Language
English
Advanced (C1)
C1
Tamil
Upper Intermediate (B2)
B2
References
References available upon request.
Timeline
Junior Engineer
Al-Ajjaj Limited Company W L L
04.2025 - Current
Sales Associate
Al-Ajjaj Limited Company W L L
05.2023 - Current
Customer Care Manager
SS Hyundai
07.2019 - 07.2020
Process Executive
Cynber Infotech
06.2015 - 03.2016
SOFTWARE DEVELOPER
Net access India Limited
07.2012 - 03.2014
ISO COORDINATOR, QA/QS ENGINEER
Panicker Switchear
06.2011 - 06.2012
DIPLOMA - PHP
TRINITY TRIVANDRUM
BACHELOR OF ENGINEERING - ELECTRONICS AND COMMUNICATION
P S N ENGINEERING COLLEGE
DIPLOMA - DOT NET
NIIT THIRUVALLA