Minda Thurman

ADMINISTRATIVE, HEALTHCARE, NURSING, TECHNOLOGY

Provides support to Director/Nurse Manager in clinical setting. Primary duties include office activities, supply ordering, and business financial activities; Possesses excellent customer service and communication skills, manages supplies/materials, understands and performs accurate and timely data collection, and demonstrates effective use and maintenance of office equipment; Demonstrates exceptional teamwork, working with others to ensure best care for all patients. Demonstrated respect, friendliness and willingness to help wherever needed. Demonstrated creativity and resourcefulness through development of innovative solutions. Demonstrated knowledge, skills, and abilities related to department operations for systems management, patient safety, quality outcomes, and customer service. Has excellent oral and written communication skills. Ability to operate essential office equipment, copier, fax machine, computer, telephone. Knowledge of medical terminology; Received 4.0 Continuing Education For Health Professionals (non-degree) credits from Southern New Hampshire University, American Nurses Credentialing Center's Commission on Accreditation. Passionate about learning and committed to continual improvement. Additional Skills: Communication, Microsoft Excel, Microsoft PowerPoint, Microsoft Word, Service Orientation, Speaking, Technology/Computer, Writing.

ADMINISTRATIVE, HEALTHCARE, TECHNOLOGY
Responsible for processing medical record requests, including initiating outbound calls and responding to incoming calls from private healthcare providers. Provides high level of customer service, maximizes productivity, performs heavy and accurate data entry of personally identifiable information, and reviews medical records and other correspondence from healthcare providers; Acts as liaison between Veterans, Private Health Care Providers, and the Department of Veteran’s Affairs to obtain medical records; Consistent and accurate data entry of personal health information and personally identifiable information; Provides medical release authorization forms to healthcare facilities to authorize the release of patient private medical records; Communicates with healthcare providers via phone; Can interpret Department of Veterans Affairs Forms; Ensures all data entry is accurate and perform quality check of documents and related data within the DOMA software; Can reference, interpret and apply frequent changes to VBA Private Medical Records (PMR) work instructions; Can use various databases concurrently; Preps, scans, and indexes US mail; Exposed to PHI & PII and expected to maintain confidentiality at all times; must adhere to HIPAA rules and regulations; Meets established productivity goals and quality standards.

ADMINISTRATIVE, HUMAN RESOURCES, TECHNOLOGY
Has responsibility under Public Records Act 1973 to manage and control all of its records per records management standards issued by Keeper of Public Records under this Act; Ensures standard practices and procedures are in operation throughout OV for management and control of hard copy and electronic documents and files, all staff have access to and can locate relevant information, on need to know/need to share basis, to make fully informed decisions and judgments; Responsible for scanning physical documents to produce digital copies for retention of government and military records; Ensures correct information can be accessed and used when required; Supports decision making processes; Provides evidence of business transactions and activities; Controls volume of data being created and stored; Provides framework for proper disposal of records and separation of inactive from active records; Complies with organizational and legislative requirements. Clearances Granted: Secret (Active)

ADMINISTRATIVE, INSURANCE

Sorted, opened, and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements; Delivered top-notch administrative support to office staff, promoting excellence in office operations. Handled incoming and outgoing mail; Handled mail, packages, emails, document transmissions and other types of data with both manual and automated tracking strategies; Conducted research to assist with routine tasks and special projects; Maintained supplies inventory by checking stock to determine inventory level and ordering new supplies when inventory runs low; Offered technical support and troubleshot issues to enhance office productivity; Scheduled meetings booked meeting rooms and prepared meeting agendas; Resolved customer concerns efficiently to promote satisfaction and loyalty; Receives inbound calls from clients, carriers, and mortgage companies across country; Handles external and internal communication and management systems; Directs calls, email inquiries, and system voicemails to appropriate individuals and departments; Sends mailings, including auto and
home insurance renewal documents to customers; Routinely uses Salesforce to document claims, carrier, and sales information; Generates carrier reports for pending client cancellations; Creates and monitors daily sales agent task reports in Salesforce; Creates cases for urgent client answering service calls and voicemails; Submits returned mail cases to customer service department for follow-up; Monitors and responds to internal help desk queue requests and closes completed cases; Prepares monthly company management reports (Google reviews and responses); Coordinates company shipping and supply orders; Assisted with mass data-clean up project; Over 5,000 carrier and customer records updated.

VA Property & Casualty License rec'd - January 2020

ADMINISTRATIVE, FINANCE
Educated clients on account services and resolved client inquiries regarding statement information and account balances; Helped large volume of customers every day with positive attitude and focus on customer satisfaction. Received inbound calls from investors and financial advisors across country; Ensured superior customer experience by addressing customer concerns, demonstrating empathy, and resolving problems on spot; Helped callers manage their mutual fund accounts by completing transactions, such as investments, redemptions, and account maintenance; Educated callers about American Funds Services and broader industry policies; Directed calls to appropriate individuals and departments; Sent mailings, including account statements, dividend, and other checks, year-end tax forms and shareholder reports.

(Promotion) ADMINISTRATIVE, TECHNOLOGY
Served as gatekeeper for Genius team and helped provide world-class service at Genius Bar and in Genius Room; Managed customer expectations and provided back-of-house customer support at Genius Bar; Aided customers with hardware and software troubleshooting, and product training; Completed daily count of service part inventory and oversaw all operational activities in Genius Room; Acquired and shared new information with team members in concise
and professional manner; Created unique and flexible solutions for customers; Executed daily repair audit using Repair Central; managed all customer repairs in-store and facilitated shipping of off-site maintenance to repair facility; Kept customers informed of status of repairs by phone and email, dealing with any customer service issues as arose; Performed runners to deliver repaired devices
to customers quickly and efficiently.

TECHNOLOGY, SALES
Delivered optimal customer service with professionalism and product knowledge, completing compelling demos and presentations in variety of environments; Provided unique sales experience by uncovering customer needs and following through with enlightening solutions; Demonstrated product
features, answered questions, and persuasively overcame objections; Helped drive sales goals and achieve monthly quotas; Priced merchandise, stocked shelves and took inventory of supplies; Processed cash and credit payments rapidly and accurately; Participated in physical inventory counts daily; Recipient of multiple positive reviews acknowledging dedication to excellent customer service.

(Promotion) SALES, ADMINISTRATIVE, DEFENSE & AEROSPACE
Enhanced International Sales effort with working knowledge and proficiency in Salesforce, maximizing its use to improve communication, tracking, and forecasting efforts within Division; Exhibited project management and prioritization abilities by identifying problems promptly and developing alternative solutions; Lead maintenance and management of customer resources suite to include FTP site, international price list, and other documents, which provided paramount marketing tools and aided in efforts to promote TE in defined regions; Synthesized complex or diverse information
regarding new distributor validation and vetting to identify and sign best agents in specified regions; Streamlined TE's selection and signing of quality distributors with minimal risk; Drafted and maintained international distributor agreements for over 30 countries, ensuring all business documents and contracts were preserved; Balanced team and individual responsibilities, aligned work, and developed strategies to achieve strategic goals.

ADMINISTRATIVE, DEFENSE & AEROSPACE
Supported Vice President of Training through personal document management, calendar organization, and collateral preparation for meetings; Assessed urgency and priorities before accepting or declining appointments and discussions with VP; Monitored and screened visitors to verify accessibility to inter-office personnel; Greeted numerous incoming visitors, including VIPs, vendors, and interview candidates in a professional manner and provided friendly, knowledgeable assistance; Interacted with vendors, contractors, and professional services personnel to receive orders, direct activities, and communicate management instruction; Aggregated and prepared documentation and reports for office meetings, distribution, and filing; Coordinated office inventory by restocking supplies and placing purchase orders; Scheduled office meetings and client appointments for a team of 15
professionals; Prepared packages for shipment, pickup, or courier delivery to customers; Provided clerical support to company employees, including copying, faxing and file management; Sorted, received, and distributed mail correspondence between departments and personnel, including parcel
packaging, preparation, and efficient shipping; Created detailed expense reports and requests for capital expenditures; Ordered and distributed office supplies while adhering to a fixed office budget; Managed multiple executive calendars and coordinated weekly project team meetings; Assisted with event planning, including associated travel and logistical arrangements; Managed time efficiently in order to complete all tasks within deadlines; Cultivated interpersonal skills by building positive relationships with others; Developed strong communication and organizational skills through working on group projects; Passionate about learning and committed to continual improvement; Worked well in a team setting, providing support and guidance; Self-motivated, with a strong sense of personal responsibility; Skilled at working independently and collaboratively in a team environment.

MILITARY, GOVERNMENT

Worked well in a team setting, providing support and guidance; Adaptable and proficient in learning new concepts quickly and efficiently; Provided professional services and support in a dynamic work environment; Proved successful working within tight deadlines and a fast-paced environment; Completed paperwork, recognizing discrepancies and promptly addressing for resolution; Delivered services to customer locations within specific timeframes; Proven ability to learn quickly and adapt to new situations; Paid attention to detail while completing assignments; Cultivated interpersonal skills by building positive relationships with others; Prepared and submitted acquisitions at or below Simplified Acquisition Threshold of $100K using Standard Procurement System (SPS) and Procurement Desktop Defense (PD2); Managed procurement and administration of commodities and services contracts through commercial and simplified acquisition procedures for 3 WG, 3 MSG, 3 OSG, 3 LRS, 3 SVS, 11 AF, 611 ASG, and base tenant units; Possessed excellent customer rapport and in-depth understanding of procurement process; Quickly awarded contract to upgrade 3 CS's $10K Video Editing system; Saved government $3.2K; Awarded $42.6K Poster Printer/Roll Laminator. Reduced 3 CS's poster prints to customers from 10 to 5 days; Mission focused, awarding $20K security cameras for base's air terminal to enhance secure ops; Assisted in close-out of 300 contracts. $175K recovered from FY's 03/04 returned to coffers; Awarded $10K emergency LRS's ATV vehicle parts in 5 vs. 15 days. Ensured safe winter ops; Awarded 3 AMX's $8.5K cold weather gear. Allowed safe work for outside crews; Responsible for awarding $19.6K in conference chairs for 3 CSs; Spearheaded award of 3 CSs' $6.5K GPS equipment; Improved quality of life; Increased safe return of personnel; Attention to detail helped Flight award $485K in FY05 fallout money. No loss of WG funds; Negotiated extended warranty for laptop computers. Saved Govt $5K replacement cost; Awarded purchase of $80K Laser Etching Marking system. Upgraded 3 EMS tool tracking systems; Assisted with $26K fall protection system contract; Prevented injuries to aircraft repair crews; Catalyst in outstanding EOY budget execution. $189M awarded with impressive 100% obligation rate; Great initiative with additional contract workload that helped squadron overcome 34% manning shortage; Team player contribution helped 3 CONS' selection as PACAF Outstanding Contracting Unit for '05.