RamQuest
Mindee Hernandez
Jarrell,TX
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Area Vice President/Senior Escrow Officer
Patten Title Company
11.2021 - Current
- Developed effective business strategies to capitalize on growing our brand/business in Williamson County
- Manage my team and our growth
- Provide a working environment for my employees to feel safe and confident in what they can accomplish
- Interacted well with customers to build connections and nurture relationships.
- Led a high-performing team to achieve top results through effective coaching, mentoring, and training.
- Enhanced customer satisfaction with proactive communication and relationship-building initiatives.
Escrow Officer
Capital Title Company
05.2018 - 11.2021
- Compiled closing packages for drafting and presentation accuracy.
- Analyzed potential risks and evaluated loan products to identify suitable options for customers.
- Conducted thorough research on properties to confirm ownership, title status, and outstanding liens or encumbrances.
- Assessed loan portfolios for compliance with underwriting policies.
- Implemented efficient workflow procedures which resulted in faster completion of escrow transactions.
- Scheduled closing appointments for seller and buyer or arranged for delivery of documents for out of area closings.
Escrow Assistant/Funder
Texas National Title
06.2017 - 04.2018
- Prepared and delivered projected Closing Disclosures and/or HUD-1 settlement statements to lender upon request.
- Returned executed loan packages to lender for review and approval in accordance with lender instructions.
- Scheduled signings and gathered required paperwork.
- Studied and clarified buyer, seller, and lender instructions to determine escrow requirements.
- Maintained open communication with lenders, brokers and borrowers.
- Obtained documents such as proof of insurance and HOA statements.
- Prepared estimated closing statements for buyer and seller.
- Enhanced client satisfaction by delivering timely and accurate escrow services.
- Developed strong relationships with clients through excellent customer service, fostering trust and loyalty.
- Developed strategies to improve processes and reduce costs.
Escrow Assistant
Gracy Title
05.2012 - 05.2017
- Coordinated with mortgage companies to efficiently process title orders, resulting in smoother transactions.
- Forwarded title clearing documentation to title officer for approval.
- Streamlined escrow processes by implementing efficient filing and tracking systems.
- Processed and verified all new account applications and documents.
- Obtained documents such as proof of insurance and HOA statements.
- Developed strong relationships with clients through excellent customer service, fostering trust and loyalty.
Escrow Assistant/Funding Coordinator
Trinity Title Of Texas
03.2009 - 04.2012
- Provided exceptional support during audits by ensuring all documentation was accurate, complete, and readily available for review.
- Streamlined escrow processes by implementing efficient filing and tracking systems.
- Followed-up on status of releases, policies, and return of recorded documents.
- Maintained organized files for easy access, increasing team efficiency during transaction reviews.
- Prepared and delivered projected HUD-1 settlement statements to lender upon request.
Escrow Assistant
Austin Title
02.2007 - 03.2009
- Provided professional services and support in a dynamic work environment.
- Passionate about learning and committed to continual improvement.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Cultivated interpersonal skills by building positive relationships with others.
- Excellent communication skills, both verbal and written.
Education
No Degree - Early Childhood Education
Tarleton State University
Stephenville, TXCosmetology License - Cosmetology
Paul Mitchell Academy
Pflugerville, TX08.2005
Skills
- Team Leadership
- Delegating Work
- Employee reviews
- Customer Retention
- Performance Evaluations
- Process Improvements
- Hiring and Onboarding
- Financial Oversight
- Customer Relations
- Office Management
- Administrative Management
- Teamwork and Collaboration
- Staff training/development
- Business Leadership
- Revenue Growth
Accomplishments
- Million Dollar Premium Club 2021 and 2023
- Public Notary for State of Texas
Software
Qualia
Certification
- Licensed Escrow Officer - 8 Years
Timeline
Area Vice President/Senior Escrow Officer
Patten Title Company
11.2021 - Current
Escrow Officer
Capital Title Company
05.2018 - 11.2021
Escrow Assistant/Funder
Texas National Title
06.2017 - 04.2018
Escrow Assistant
Gracy Title
05.2012 - 05.2017
Escrow Assistant/Funding Coordinator
Trinity Title Of Texas
03.2009 - 04.2012
Escrow Assistant
Austin Title
02.2007 - 03.2009
No Degree - Early Childhood Education
Tarleton State University
Cosmetology License - Cosmetology
Paul Mitchell Academy
- Licensed Escrow Officer - 8 Years
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