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Highly experienced and dedicated Licensed Practical Nurse (LPN) with an active compact multistate license in Florida and has 16+ years of proven expertise in Utilization Management (UM) and Prior Authorization across prominent managed care organizations, including Centene and Aetna. Knowledge of audit processes and applicable state and federal regulations. Ability to work effectively in a fast-paced, high-volume environment, maintain accuracy and meet established deadlines. Ability to collaborate effectively with team members and internal departments. Strong attention to detail with a focus on maintaining quality in all tasks. Strong verbal and written communication skills. Microsoft Office suite/applicable software program(s) proficiency.

Experienced and compassionate Registered Nurse with a strong background in pediatrics, med-surg, geriatric, peri-anesthesia, and home health care. Over two decades of hands-on clinical expertise. Patient-centered approach emphasizes safety, comfort, and advocacy. Demonstrated leadership and management skills in guiding teams, improving workflows, and ensuring high-quality outcomes. Diverse skill set enables quick adaptation to changing environments and comprehensive support across the continuum of care.

Seasoned Nurse Manager known for strong leadership skills and patient-focused care. Experience includes managing nursing staff, coordinating with medical professionals, and ensuring high standards of healthcare services. Strengths lie in strategic planning, team building, and policy implementation. Made significant improvements in patient satisfaction and operational efficiency in previous roles. Excel in communication, leadership, and problem-solving to improve patient outcomes and team performance. Proficient in updating charts, monitoring medications and working with multidisciplinary teams to optimize patient care. Quality-driven and efficient with strong interpersonal abilities.

I have worked with patients and families in crisis situations throughout my entire career until retiring in 2016. The collaboration with teams of physicians, spiritual caregivers, music, physical, and art therapists, care assistants, volunteers, while caring for patients and families has been immensely rewarding. My years of experience providing physical,emotional,spiritual,and educational support to patients and families and well as my knowledge in pain management and comfort control measures inherent to the management of symptoms associated with disease progression have led to seek employment in the field of hospice. Highly perceptive Home Health Registered Nurse promoting over 4 years of assessing and working with patients in home settings. Considered expert in clinical acumen and advocating for patient needs.

Charlene Pitts

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Home Health Nurse

Nurse Care Manager

HEDIS Review Nurse

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Bachelor of Science - Nursing

Master of Science - Nursing

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Home Health Nurse

Nurse Care Manager

HEDIS Review Nurse

Bachelor of Science - Nursing

Master of Science - Nursing

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