Summary
Overview
Work History
Education
Skills
Timeline
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Mindi Avance

Irvine,CA

Summary

Dynamic Service Advisor with a strong work ethic and exceptional customer service skills, honed at Platinum Auto Services. Proven track record of exceeding sales targets and enhancing customer satisfaction through effective communication and vehicle assessments. Adept at multitasking and fostering team collaboration to streamline service processes and improve overall efficiency.

Professional in automotive service industry with proven expertise in managing customer interactions, diagnosing vehicle issues, and coordinating repairs. Strong focus on teamwork and delivering results ensures reliability and adaptability in dynamic environments. Skilled in communication, problem-solving, and technical understanding of automotive systems. Known for fostering collaborative relationships and driving customer satisfaction.

Overview

13
13
years of professional experience

Work History

Service Advisor

Platinum Auto Services
04.2025 - 07.2025
  • Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
  • Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
  • Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
  • Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
  • Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
  • Supported overall team success by assisting coworkers with complex customer inquiries and providing backup during peak periods.

Parts Manager

E-z Rentals and Sales
05.2014 - 04.2025
  • Rearranged parts department to better serve changing trends and keep workspaces organized.
  • Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
  • Managed warranty claims efficiently by working closely with manufacturers to resolve issues promptly while minimizing financial losses to the company.
  • Increased efficiency in the parts department by implementing an improved inventory management system.
  • Provided excellent customer service by assisting customers with locating specific parts or guiding them through the ordering process.
  • Monitored and evaluated supplier performance to maintain quality of parts.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
  • Streamlined the ordering process for faster and more accurate deliveries, resulting in higher customer satisfaction.
  • Provided timely, insightful and accurate reports to upper management.
  • Implemented quality control measures for incoming parts to reduce return rates and improve overall product quality.

Service Advisor

Tate Branch Dodge
11.2012 - 05.2014
  • Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
  • Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
  • Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
  • Reduced wait times with efficient coordination of service tasks among technicians.
  • Enhanced customer satisfaction by providing timely and accurate service recommendations.
  • Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
  • Achieved high customer ratings by consistently exceeding expectations in all aspects of service advising.
  • Promoted additional services based on individual customer needs, increasing overall revenue without compromising integrity or trustworthiness.

Education

Del Norte
Albuquerque, NM

Skills

  • Customer service
  • Computer skills
  • Multitasking and organization
  • Vehicle assessment
  • Strong work ethic
  • Listening skills
  • Attention to detail
  • Excellent communication
  • Service estimates
  • Service recommendations
  • Team player mentality
  • Handling customer complaints
  • Complaint resolution

Timeline

Service Advisor

Platinum Auto Services
04.2025 - 07.2025

Parts Manager

E-z Rentals and Sales
05.2014 - 04.2025

Service Advisor

Tate Branch Dodge
11.2012 - 05.2014

Del Norte

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Mindi Avance