Mindi Blake
Gilbert,AZ
Summary
At Banner Ocotillo Medical Center, I spearheaded initiatives that significantly enhanced revenue collection and reduced accounts receivable, showcasing my attention to detail and clear communication skills. My proficiency in Microsoft Office and dedication to fostering professional relationships contributed to seamless care delivery and exceptional customer service, embodying a results-driven approach.
Overview
12
12
years of professional experience
Work History
PAS REP
Banner Ocotillo Medical Center
10.2012 - Current
- Enhanced revenue collection by accurately identifying, obtaining, and posting co-payments and deductibles.
- Contributed to reduction of accounts receivables by adhering to predetermined policies and procedures to recover amounts due from patients.
- Maintained strict confidentiality of patient records in compliance with HIPAA regulations.
- Collaborated with multidisciplinary teams to ensure seamless delivery of care for optimal patient outcomes.
- Utilized electronic health record systems proficiently, contributing to overall efficiency in documentation management.
- Fostered a culture of professionalism within the department, ensuring consistent adherence to established guidelines and policies.
- Promoted a positive hospital image through exceptional customer service during initial contact with patients.
- Facilitated timely appointment scheduling for improved patient access to healthcare services.
- Reduced errors in data entry by meticulously updating patient demographic information as needed.
- Contributed to continuous improvement initiatives within the department by participating in regular team meetings and offering constructive feedback on areas of potential growth.
- Streamlined pre-authorization requirements for various tests or procedures, reducing delays in treatment plans.
- Coordinated interpreter services when necessary to eliminate language barriers between staff and patients.
- Expedited emergency registration procedures to facilitate immediate medical attention for critical cases.
- Increased accuracy in billing processes by diligently verifying insurance coverage and benefits eligibility.
- Strengthened communication between clinical staff and patients by addressing inquiries and concerns promptly.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Providing excellent customer service by promptly answering patient inquiries.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Greeted and assisted patients with check-in procedures.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
Education
High School Diploma -
Mesquite High School
Gilbert, AZ05.2002
Skills
- Attention to Detail
- Updating Customer Accounts
- Clear Communication
- Decision-Making
- Organizational Skills
- Relationship Building
- Payment Scheduling
- Microsoft Office
- Training and Teaching
Timeline
PAS REP
Banner Ocotillo Medical Center
10.2012 - Current
High School Diploma -
Mesquite High School