Mindi Burbank

I was a receptionist at a highly recommenced Urology/Podiatry office. My duties were to greet the patients as they came in for their appointment, and also to take co-pay or verify insu

• Collaborated with interdisciplinary teams to optimize patient care plans, leading to better outcomes.
• Developed strong relationships with patients, fostering trust and loyalty in the healthcare facility.
• Maintained clean and safe environment to promote patient safety and comfort.
• Verified patient insurance eligibility and entered patient information into system.
• Provided excellent customer service to patients and medical staff.
• Answered incoming calls, scheduled appointments and filed medical records.
• Greeted and assisted patients with check-in procedures.
• Processed payments using cash and credit cards, maintaining accurate records of transactions.
• Facilitated communication between patients and various departments and staff.

• Managed day-to-day business operations.
• Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
• Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
• Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
• Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
• Consulted with customers to assess needs and propose optimal solutions.
• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.

• Managed supply chain functions for deli supplies, ingredients and merchandise.
• Maintained an organized workspace, facilitating efficient workflow and reduced preparation time.
• Reduced food waste by closely monitoring product freshness and implementing proper rotation practices.
• Trained, supervised and evaluated deli staff to align compliance with health and safety regulations.
• Addressed customer concerns promptly and professionally, resolving issues to their satisfaction.
• Trained new team members on deli procedures, ensuring consistency in product quality and service levels.
• Improved efficiency in ordering processes, avoiding stockouts while minimizing overstock situations.