Mindi Croskey
Steubenville,OH
Summary
Organized with experience in restaurant environments. Effective creator of service structures with thoughtful organization. Efficient house manager and facilitator of rapid table turnover, boosting volume and increasing sales opportunities. Dependable and successful at providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
I have had the opportunity to revisit my love for this industry and believe I will bring experience and life skills that will be of great value to your establishment.
Overview
29
29
years of professional experience
Work History
Server/bartender
Topgolf
01.2024 - Current
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Served food and beverages promptly with focused attention to customer needs.
Elementary School Teacher
Edison Local
08.2010 - 12.2023
- Established open communication and positive relationships with students, parents, peers, and administrative staff.
- Provided warm, supportive environment for developing academic, social, and emotional growth.
- Created lesson plans to correlate with state curriculum standards and devised educational programs to meet educational objectives.
International Flight Attendant
American Airlines
06.1998 - 12.2002
- Ensured safety and comfort of customers onboard aircraft.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Answered passenger questions and provided solutions to issues arising during flights.
- Used excellent customer service skills in addressing passengers' needs.
Assistant Manager
The Spaghetti Warehouse
05.1995 - 10.1998
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Education
Masters Social Work - Counseling
SNHU
Manchester NHBachelor Of Arts - K-8 Education
Western Governors University
Salt Lake City, UT04.2009
Bachelor Of Arts - Social Work
Cleveland State University
Cleveland 05.1995
Skills
I have a variety of skills and strengths in the area of customer service that will make me a good fit for this position
Timeline
Server/bartender
Topgolf
01.2024 - Current
Elementary School Teacher
Edison Local
08.2010 - 12.2023
International Flight Attendant
American Airlines
06.1998 - 12.2002
Assistant Manager
The Spaghetti Warehouse
05.1995 - 10.1998
Masters Social Work - Counseling
SNHU
Bachelor Of Arts - K-8 Education
Western Governors University
Bachelor Of Arts - Social Work
Cleveland State University
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