Mindi Cushing
Harrisonville,MO
Summary
Energetic Office Manager equipped to support day-to-day operational functions and accomplish business goals. Blends advanced organizational, technical and business expertise to enhance workflows. Focused on attentively assisting office staff and customers and identifying opportunities for improvement.
Overview
17
17
years of professional experience
Work History
Material Process Operator
Clorox Products Manufacturing
Spring Hill, KS
11.2023 - Current
- Ensured compliance with safety regulations while handling hazardous materials.
- Constructed and filled shipping boxes with finished products.
- Verified product quantity, quality and description against purchase orders.
- Inspected and recorded incoming and outgoing orders for count, damage and dates.
- Troubleshot issues related to shipping and receiving in compliance with corporate procedures.
MANAGER, RECEPTIONIST, VETERINARY ASSISTANT
Quivira Road Animal Clinic
Lenexa, Kansas
10.2012 - 11.2023
- Managed and ran the whole facility for 4years
- Ordered supplies and conducted routine inventories of supplies and equipment.
- Supported 2-4 veterinarians in a private animal clinic
- Screened applicant resumes and coordinated both phone and in-person interview.
- Trained staff in procedures, policies and safety when hired and as changes or updates occurred.
- Ordered and distributed office supplies while adhering to a fixed office budget
- Answered and managed incoming and outgoing calls while recording accurate messages
- Monitored and screened visitors to verify accessibility to inter-office personnel
- Corresponded with clients through email, telephone or postal mail
- Interacted with vendors, contractors, and professional services personnel to receive orders, direct activities and communicate management instruction
- Identified areas for expansion by analyzing market, consumer trends, and competition
- Recommended and implemented procedural changes to enhance services rendered to customers
- Monitored and adjusted staff schedules based on business requirements
- Increased revenue and reduced risk by enforcing company policies and improving operations.
- Assisted the doctor's in surgical procedures
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Provided leadership during times of organizational change or crisis situations.
- Created training modules and documentation to train staff.
- Delegated work to staff, setting priorities and goals.
WAREHOUSE ASSOCIATE
QuikTrip Commissary
Belton, MO
08.2011 - 12.2012
- Reported all equipment failures and malfunctions to supervisor
- Stacked and stored pallets at the end of the shift to keep warehouse clean and organized
- Loaded and unloaded pieces into boxes for shipment
- Stacked and piled lumber, boards and pallets
- Swept floors and stored equipment at the end of each shift.
RECEPTIONIST FRONT DESK CLERK
Nall Hills Animal Hospital
Overland Park, KS
05.2011 - 08.2011
- Corresponded with clients through email, telephone or postal mail
- Greeted customers and visitors in-person and via telephone calls
- Monitored and screened visitors to verify accessibility to inter-office personnel
- Collaborated well with team members to carry out daily assignments and achieve team targets
- Met targets consistently by working hard and with strong attention to detail
- Managed daily tasks consistently and sought out opportunities to go beyond requirements and support business targets
- Filed records to keep system efficient and information organized.
WAREHOUSE ASSOCIATE
Maple Leaf
Ephriam, Ut
07.2010 - 02.2011
- Loaded and unloaded pieces into boxes for shipment
- Maximized sales by shipping on time and accurately
- Trained staff on material handling processes to reduce shipping times
- Moved freight, stock and other materials to and from storage and production areas and loading docks
- Received, stored and shipped goods and materials
- Reported all equipment failures and malfunctions to supervisor
- Stocked, staged and transported goods
- Stacked and piled lumber, boards and pallets
- Verified computations against physical count of stock
- Swept floors and stored equipment at the end of each shift.
FRONT DESK RECEPTIONIST/VET ASSISTANT
Quivira Road Animal Clinic
Lenexa, KS
09.2006 - 03.2010
- Greeted customers and visitors in-person and via telephone calls
- Answered inquiries and addressed, resolved or escalated issues to management personnel to ensure client satisfaction
- Corresponded with clients through email, telephone or postal mail
- Interacted with vendors, contractors, and professional services personnel to receive orders, direct activities and communicate management instruction
- Oversaw inventory and office supply purchases
- Scheduled surgeries for multiple surgeons and booked operating rooms
- Trained new employees on multiple medical billing programs and data entry software
- Performed accounts receivable duties including invoicing, researching chargebacks, discrepancies and reconciliations
- Located, checked in and pulled medical records for appointments and incomplete patient charts
- Improved timely paying of bills by developing flexible payment plans for patients
- Collected credit card information for each transaction and posted charges to customer folios.
Education
BACHELOR - CHRISTIAN EDUCATION
Heartland Baptist Bible College
01.2006
HIGH SCHOOL DIPLOMA -
Mt. View Bible Baptist Academy
01.2002
Skills
- Excellent time management skills
- Effective workflow management
- Skilled trainer
- Works well under pressure
- Accurate and detailed
- Excellent planner and coordinator
- Team Leadership
- Staff Training and Development
- Bilingual (Tagalog)
References
References available upon request.
Timeline
Material Process Operator
Clorox Products Manufacturing
11.2023 - Current
MANAGER, RECEPTIONIST, VETERINARY ASSISTANT
Quivira Road Animal Clinic
10.2012 - 11.2023
WAREHOUSE ASSOCIATE
QuikTrip Commissary
08.2011 - 12.2012
RECEPTIONIST FRONT DESK CLERK
Nall Hills Animal Hospital
05.2011 - 08.2011
WAREHOUSE ASSOCIATE
Maple Leaf
07.2010 - 02.2011
FRONT DESK RECEPTIONIST/VET ASSISTANT
Quivira Road Animal Clinic
09.2006 - 03.2010
BACHELOR - CHRISTIAN EDUCATION
Heartland Baptist Bible College
HIGH SCHOOL DIPLOMA -
Mt. View Bible Baptist Academy
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