Mindi Fenn
Coolidge,AZ
Summary
Seeking a rewarding position that allows for personal growth and the opportunity to utilize and expand upon skills and experience. Eager to contribute knowledge and strong work ethic to an organization that values dedication and fosters professional development.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Early Childhood Development Specialist
Sun Life Health
04.2024 - Current
- Completed projects in alignment with target deadlines and expectations,
- Supported program evaluation processes by collecting and analyzing relevant data on project outcomes and impact.
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Collaborated with healthcare providers to ensure accurate and complete referral information, improving patient care coordination.
- Streamlined referral processes for increased efficiency, resulting in timely appointments for patients.
- Promoted clear communication between primary care providers and specialists through detailed documentation and follow-up calls.
- Developed strong relationships with external healthcare facilities, fostering a collaborative approach to patient care coordination.
- Managed high-volume referral requests by prioritizing tasks and maintaining organized records.
- Enhanced patient satisfaction by promptly addressing inquiries and resolving issues related to referrals.
- Identified opportunities for process improvements within the referral department, leading to increased efficiency and accuracy.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Assisted patients in navigating insurance requirements, facilitating approval of necessary treatments.
- Linked families to relevant community support to meet non-medical needs.
- Processed referral requests from patients, doctors and other health care professionals.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Conducted patient intake interviews, recording and documenting relevant information.
Quality Improvement and Patient Safety Specialist
Sun Life Health
12.2021 - 04.2024
- Analyzed data related to patient outcomes, customer satisfaction surveys, and other metrics to identify opportunities for process improvements
- Created detailed reports outlining key findings from quality assurance activities and proposed solutions for identified issues
- Coordinated with stakeholders across departments to develop performance standards and objectives that support organizational goals
- Assisted in the development of risk management policies and procedures that adhere to regulatory requirements
- Investigated customer complaints regarding product and service quality issues; documented findings and recommended corrective actions accordingly
- Analyzed issues and recommended corrective actions to improve final results
- Performed quality control audits at clinic sites to determine alignment with safety regulations and regulatory standards
- Conducted root cause analysis and developed corrective action plans for identified patient safety issues
- Developed policies and procedures related to patient safety standards
- Participated in quality assurance activities such as chart reviews, incident investigations, risk assessments
- Facilitated meetings between departments to discuss strategies for improving patient safety outcomes
Registered Medical Assistant- Team Lead
Sun Life Health
11.2014 - 12.2021
- Performed patient assessments, including vital signs and medical history documentation
- Assisted physicians in exams, treatments, and procedures
- Provided instruction to patients on medication usage and treatment plans
- Administered injections under the direct supervision of a physician or nurse practitioner
- Assisted with administrative duties such as filing paperwork and preparing documents for review by physicians or other healthcare providers
- Educated patients about health maintenance activities such as diet modification, exercise programs, and smoking cessation advice
- Managed daily data entry into electronic health record systems
- Collected specimens for laboratory testing according to accepted standards
- Performed quality control measures for accuracy of test results
- Administered rapid tests for COVID and strep to help clinical staff assess conditions
- Changed dressings on wounds to prevent infection and check for healing
- Operated electrocardiogram (EKG) to administer diagnostic tests
- Address: Coolidge, AZ85128
Education
Bachelor of Science - Psychology
Capella University
Minneapolis, MN05.2023
Associate of Applied Science - Medical Assisting
Central Arizona College
Coolidge, AZ05.2014
Skills
- Dependable and Responsible
- Critical Thinking
- Accident Investigation
- Task Prioritization
- Root Cause Analysis
- Quality Assurance
- Reliable and Trustworthy
- CPR/First-aid Certified
- Electronic Medical Record Software
- Medical Terminology
- Customer Service
- Team Management and Supervision
- Maintained clinical records according to HIPAA regulations
- Answered incoming calls, responded to inquiries, and scheduled follow-up visits as needed
- Data collection
- Excellent communication
- Organizational skills
Certification
- Registered Medical Assistant (RMA) (current)
- CPR/BLS certified
Timeline
Early Childhood Development Specialist
Sun Life Health
04.2024 - Current
Quality Improvement and Patient Safety Specialist
Sun Life Health
12.2021 - 04.2024
Registered Medical Assistant- Team Lead
Sun Life Health
11.2014 - 12.2021
Associate of Applied Science - Medical Assisting
Central Arizona College
- Registered Medical Assistant (RMA) (current)
- CPR/BLS certified
Bachelor of Science - Psychology
Capella University