Mindi Grisham
Keller,TX
Summary
With a proven track record at Studio 360 Med Spa, I enhanced guest satisfaction and spearheaded staff training, significantly boosting service quality and spa revenue. My expertise in spa operations and exceptional problem-solving skills have consistently improved customer experiences and operational efficiency.
Overview
10
10
years of professional experience
Work History
Assistant Spa Manager
Studio 360 Med Spa
02.2020 - Current
- Improved customer satisfaction by consistently providing exceptional service and maintaining a welcoming spa environment.
- Trained new staff members on proper procedures, techniques, and customer service standards to maintain consistent quality across all services.
- Assisted in developing a comprehensive budget plan for the spa, helping drive financial success and sustainability.
- Increased employee morale by implementing team-building activities and encouraging open communication among staff members.
- Organized special events such as holiday promotions or group bookings, ensuring smooth operations during high-traffic periods.
- Handled client issues professionally, resolving concerns quickly to maintain positive relationships with customers.
- Streamlined payment processing systems for efficient transactions at checkout.
- Enhanced overall spa experience for guests by creating tailored treatment plans based on individual needs and preferences.
- Assisted in increasing spa revenue through effective upselling and promotion of additional services and packages.
- Managed inventory effectively, ensuring adequate stock levels while minimizing waste and costs.
- Collaborated with the Spa Manager to develop new treatments and services, keeping offerings fresh and competitive.
- Greeted spa guests warmly to create positive first impression of establishment.
- Recorded product sales into spa's weekly income report.
- Maintained front desk workstation by keeping it clean and organized.
- Oversaw upkeep of entire facility and notified maintenance for service repairs.
- Led spa tours for new members to familiarize guests with services provided.
- Oversaw calendar to manage team schedule and keep shifts appropriately staffed.
- Conducted regular staff meetings, informing team members of new spa services and policies.
- Generated reports to track spa performance and make recommendations for improvement.
Front Office Assistant
Live Young Wellness Spa
01.2015 - 01.2020
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
- Delivered excellent patient experiences and direct care.
- Fostered strong relationships with referral sources for increased network connections, benefiting both the clinic and its patients through expanded resources.
- Monitored inventory levels of medical supplies and equipment, placing orders when necessary to prevent shortages or delays in patient care provision.
- Improved patient care outcomes with meticulous follow-up on treatment plans and medications.
Education
Insurance And Risk Management
University of Georgia
Athens, GA05-1996
Skills
- Spa operations
- Listening skills
- Appointment booking
- File organization
- Guest satisfaction
- Employee training
- Problem-solving skills
- Staff management
- Scheduling appointments
- Cash handling
- Staff motivation
- Reception duties
- Billing and invoicing
Timeline
Assistant Spa Manager
Studio 360 Med Spa
02.2020 - Current
Front Office Assistant
Live Young Wellness Spa
01.2015 - 01.2020
Insurance And Risk Management
University of Georgia
Similar Profiles
Brittany HanesBrittany Hanes
Esthetician at 360 Med SpaEsthetician at 360 Med Spa
Lina ChehadehLina Chehadeh
Medical Assistant at 360 Med SpaMedical Assistant at 360 Med Spa
Zoee PettusZoee Pettus
Licensed Medical Aesthetician at 360 Med SpaLicensed Medical Aesthetician at 360 Med Spa