Mindi Johnson
Blackwell,OK
Summary
Detail-oriented professional with strong guest services and customer service skills, adept at resolving issues and ensuring client satisfaction. Proven ability to handle transactions, process payments, and manage multiple tasks efficiently. Seeking to leverage expertise in guest relations and problem-solving skills in a new role as Hospitality Manager.
Overview
9
9
years of professional experience
Work History
Customer Care Representative
Humana
08.2025 - Current
- Delivered exceptional customer service, resolving inquiries and complaints efficiently.
- Collaborated with cross-functional teams to enhance customer experience strategies.
- Utilized CRM systems to track interactions and maintain accurate customer records.
- Trained new team members on best practices for client engagement and support.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Navigated multiple computer systems and applications to find information.
Front Desk Agent
IHG
04.2025 - Current
- Handled incoming calls promptly and professionally, providing information or transferring calls as necessary.
- Handled cash, credit and debit card transactions accurately.
- Utilized problem solving techniques to resolve customer complaints quickly and satisfactorily.
- Greeted customers upon arrival and provided assistance with check-in.
- Interacted kindly with guests, offering assistance and support.
- Resolved guest issues with creative solutions, escalating major concerns to management.
- Demonstrated strong organizational and multitasking skills to manage multiple tasks simultaneously.
- Assisted guests with check-in and check-out procedures ensuring accuracy of all paperwork related to their stay.
- Used computer and database systems to verify information, process purchases and make notes.
- Processed customer payments accurately and efficiently using Point of Sale system.
- Responded effectively to guest inquiries regarding hotel services, amenities, directions, local attractions.
- Reconciled daily cash drawers and prepared end-of-day reports.
- Conducted regular audits of front desk operations to ensure accuracy and efficiency.
Customer Service Representative
Connexus Resource Group
10.2022 - Current
- Handled customer complaints and inquiries in a courteous and efficient manner.
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
- Developed strong customer relationships and loyalty through effective communication.
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
- Responded to telephone inquiries and complaints following standard operating procedures.
- Addressed customers courteously using suitable methods and problem-solving skills.
- Processed orders, returns, and exchanges in an accurate and efficient manner.
- Maintained an updated knowledge base of current products, services, pricing, promotions.
- Handled escalated calls professionally by listening carefully to the needs of each individual customer before offering appropriate solutions.
Photographer/Graphic Design
Photography by MJ
06.2016 - Current
- Gained experience shooting in various lighting conditions and environments.
- Edited and retouched images to meet client expectations.
- Collaborated with clients to create custom photographic concepts that met their individual needs.
- Delivered edited digital files to clients for print and online use.
- Provided exceptional customer service throughout the entire lifecycle of each project.
- Utilized excellent communication skills when interacting with colleagues and clients during photo shoots.
- Exhibited strong organizational skills while managing multiple photo shoots simultaneously.
Education
Associates - Business
Northern Oklahoma College
Tonkawa, OK05.2014
Graduate - General Studies
Braman High
Braman, OK05.1999
Skills
- Guest services
- Customer service
- Problem-solving skills
- Listening skills
- Credit and cash payments
- Guest relations
- Conflict resolution
- CRM systems
- Communication skills
- Team collaboration
- Data entry accuracy
Timeline
Customer Care Representative
Humana
08.2025 - Current
Front Desk Agent
IHG
04.2025 - Current
Customer Service Representative
Connexus Resource Group
10.2022 - Current
Photographer/Graphic Design
Photography by MJ
06.2016 - Current
Graduate - General Studies
Braman High
Associates - Business
Northern Oklahoma College