Mindi Marshall
Thatcher,AZ
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Lead Billing Specialist | Patient Accounting
Mt. Graham Regional Medical Center
Safford , AZ
08.2015 - Current
- Facilitated credentialing of 40 new Providers.
- Assisted in re-negotiating insurance contracts.
- Used data entry skills to accurately document and input statements.
- Generated monthly billing and posting reports for management review.
- Developed and maintained billing procedures to make timely payments.
- Researched and resolved billing discrepancies to enable accurate billing.
- Reviewed and reconciled customer accounts to manage accuracy of payments.
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Responded to customer concerns and questions on daily basis.
- Handled account payments and provided information regarding outstanding balances.
- Audited and corrected billing and posting documents for accuracy.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Monitored outstanding invoices and performed collections duties.
- Generated monthly invoices for customers in multiple formats to provide transparency.
- Provided excellent customer service, developing and maintaining client relationships.
- Worked with multiple departments to check proper billing information.
- Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
- Utilized various software programs to process customer payments.
- Created improved filing system to maintain secure client data.
- Processed and verified invoices to secure accuracy of billing information.
- Knowledgeable in all Microsoft Office products.
- Examined patients' insurance coverage, deductibles, insurance carrier payments and remaining balances not covered under policies when applicable
- Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers
- Located errors and promptly refiled rejected claims
- Communicated with insurance providers to resolve denied claims and resubmitted
- Precisely evaluated and verified benefits and eligibility
- Identified and resolved patient billing and payment issues
- Precisely completed appropriate claims paperwork, documentation and system entry
- Liaised between patients, insurance companies, and billing office
- Communicated effectively and extensively with other departments to resolve claims issues
- Filed and updated patient information and medical records
- Communicated with patients for unpaid claims for HMO, PPO and private accounts and delivered friendly follow-up calls for proper payments to contracts
Swing Manager
McDonalds
Safford
05.2011 - 05.2015
- Supervised crew of 8-15 people.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Maximized quality assurance by completing frequent line checks.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Motivated staff to perform at peak efficiency and quality.
- Organized and oversaw food service training to educate employees on cleaning tables, relaying orders to cooks and upselling food and beverages.
- Oversaw food preparation and monitored safety protocols.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
Education
Bachelor’s Degree - Organizational Leadership
Arizona State University
Tempe, AZ05.2022
Associates - General Studies, Business
Eastern Arizona College
Thatcher, AZ05.2020
Skills
- Records Organization and Review
- Audit Procedures/Accounting Functions
- Billing Systems and Software
- Verbal and Written Communication
- Fiscal Reporting/Research
- Customer Contact/Engagement/Client Rapport-Building
- Monthly Billing Management
- Microsoft Office/Office Operations
- Review Documents/Maintain Records
- Prepare Statements/Itemization/Distribution
Timeline
Lead Billing Specialist | Patient Accounting
Mt. Graham Regional Medical Center
08.2015 - Current
Swing Manager
McDonalds
05.2011 - 05.2015
Bachelor’s Degree - Organizational Leadership
Arizona State University
Associates - General Studies, Business
Eastern Arizona College
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