Mindi Wood
Baytown,TX
Summary
Sales and Customer service professional with 25+ years' experience interacting with customers in business-to-business Sales in the service industry. Highly qualified in a service-based position with an emphasis on customer satisfaction in a fast-paced industrial environment. Strong team player and leader. A proven and verifiable record for utilizing strong technical training and interpersonal skills to enhance organizational efficiency and profitability. Committed to quality performance with an ability to learn new procedures quickly.
Overview
27
27
years of professional experience
Work History
Account Manager, Major Account Executive
Republic Services
01.2016 - 12.2024
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
Area Resource Center Supv. & Inside Sales Manager
Republic Services
03.2010 - 01.2016
- Managed multiple sales specialists by coaching on effective sales techniques, monitoring performance and offering helpful feedback.
- Mentored junior team members on best practices for inside sales techniques, fostering a culture of continuous improvement within the department.
- Evaluated and optimized sales scripts to maintain relevance in response to market changes, resulting in a higher conversion rate.
- Trained employees on new technology and sales methods to build highly-knowledgeable and successful team.
- Trained new inside sales representatives, resulting in improved team performance and increased sales results.
Customer Service Manager
Republic Services
02.2009 - 03.2010
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
- Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
Customer Care Manager
Cintas Corporation
01.1998 - 02.2009
- Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
- Created customer support strategies to increase customer retention.
- Facilitated open communication between team members, promoting a supportive work environment that encouraged collaboration and innovation.
- Maintained client files with sales contracts, records of client interactions, client notes, and other information.
- Conducted regular performance evaluations for continuous improvement and employee growth opportunities.
Education
High School -
Huntington North High School
Huntington, IndianaSkills
- Supervision/Management
- Customer Issue & Process Resolution
- Strategic Planning and Growth
- Staffing and Management Development
- Organizational Management
- Contract Negotiations
- Training/Coaching/Motivation
- Customer Retention & Growth
- Regulatory Compliance
- Process Improvements
Timeline
Account Manager, Major Account Executive
Republic Services
01.2016 - 12.2024
Area Resource Center Supv. & Inside Sales Manager
Republic Services
03.2010 - 01.2016
Customer Service Manager
Republic Services
02.2009 - 03.2010
Customer Care Manager
Cintas Corporation
01.1998 - 02.2009
High School -
Huntington North High School
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