Mindy Ali
Winston Salem,NC
Summary
Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Dependable and provides excellent office management and administrative support. Possesses strong communication and interpersonal skills with demonstrated ability to manage completing priorities and meet deadlines with strong analytical and critical thinking skills.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Business Co-Owner
KMA Craft Studio
08.2016 - 11.2020
- Monitored and assessed industry trends, competitors, and customer feedback to make informed decisions
- Interacted with customers to build connections and nurture relationships
- Scheduled production jobs and ensure that products were ready for delivery
- Identified potential markets for products and met with prospective clients
- Managed daily business operations and financial decisions to drive profitability and growth
- Identified customer needs and negotiated and closed profitable projects with high success rate.
Assessment Coordinator
The Arthur Lok Jack Global School Of Business
11.2010 - 06.2017
- Managed, organized, and allocated resources for academic admissions assessments required to meet needs of 300+ prospective students each financial year
- Monitored testing sites and regulation adherence
- Ordered testing materials for student and client assessments
- Collected test materials after assessments
- Designed or used assessments to monitor student learning outcomes
- Produced project profitability, monthly revenue, cohort profiling reports and invoices
- Monitored pipeline revenue for upcoming financial year based on assigned targets
- Prepared and submitted proposals, tenders, and quotations as per requests from clients
- Planned and scheduled meetings, teleconferences and travel for Director and team members
- Provided administrative support to Director, Senior and Junior Advisor for client interventions
- Conducted research and developed presentations based on request from Director or team members
- Led some aspects of data collection and analysis for internal projects associated with department's deliverables.
Accounting Assistant
Publicis Caribbean Limited
05.2010 - 10.2010
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, statements, and wire transfers
- Verified items billed against items ordered and reconciled differences through follow-up with vendors
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable
- Recorded deposits, reconciled monthly bank accounts, and tracked expenses
- Managed and responded to correspondence and inquiries from customers and vendors
- Gathered, evaluated, and summarized account data in detailed financial reports
- Monitored Accounts Receivables and General Ledger reconciliation
- Reviewed aged Accounts Receivable Report with Finance Manager, set weekly collection targets, and reported on collections against targets
- Prepared reports and analysis on Revenue and Accounts Receivables as required
- Provided support as required for year-end audit
Media Assistant
McCann Erickson Trinidad Limited
12.2007 - 05.2010
- Processed invoices from all Radio stations, Cinemas, Regional, Publishing and Internet companies for payment
- Prepared monthly media estimate report for Chief Financial Officer and Media Director
- Posted booking orders to accounts
- Prepared reconciliations for all Media organizations
- Performed administrative and clerical duties such as word processing, data entry, faxing and copying.
Purchasing Assistant
Oscar Francois Limited
01.2007 - 12.2007
- Prepared purchase orders for foreign companies for requested pharmaceutical and veterinary products, invoiced government organizations for pharmaceuticals
- Procured goods and services from range of vendors
- Monitored incoming orders and tracked progress to meet deadlines
- Collaborated with cross-functional teams to facilitate efficient and timely product delivery
- Processed purchase orders and invoices in accordance with company procedures
- Maintained complete documentation and records of all purchasing activities
- Verified receipt of items by comparing items received to items ordered and resolved shipment order errors with suppliers
- Maintained consistent email communication with stores and suppliers to confirm and track orders and verify price revisions on purchase orders
- Generated credit/debit notes for suppliers.
Customer Service Representative and Cashier
Oscar Francois Limited
07.2005 - 12.2006
- Responded to customer requests for products, services, and company information
- Participated in team meetings and training sessions to stay informed about product updates and changes
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Processed customer service orders promptly to increase customer satisfaction
- Monitored cash drawers in checkout stations and maintained adequate cash supply
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
- Performed monthly stock check to generate expiry report for submission to Customer Service Manager Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
- Processed refunds and exchanges in accordance with company policy
- Prepared credit notes for returned products.
Administrative Assistant
Scaffolding Manufacturers Trinidad Limited
10.2001 - 07.2005
- Provided administrative support to Branch Manager
- Monitored account receivables and arranged collection of payments
- Processed customer orders accurately and within agreed timeframes to meet service standards
- Answered phone system, routing calls, delivering messages to staff, and greeting visitors
- Managed filing system entered data and completed other clerical tasks
- Processed all financial transactions such as invoices, check vouchers, petty cash, daily sales, deposits and sent to Head Office
- Supported Marketing Manager by assisting with research for presentations for client meetings
Education
Advance Diploma in Business Management -
Association of Business Executives
United Kingdom08.2019
GED -
St. James Government Secondary School
Trinidad And Tobago06.2001
Skills
Project Management
Administrative support
Financial administration
Data Entry
MS Office
Teamwork and Collaboration
Work Planning and Prioritization
Interpersonal Communication
Certification
Mrs. Chantal Greaves - Cowan
Human Resource & Facilities Manager; Corporate Secretary
The Arthur Lok Jack Global School of Business
Max Richards Drive, Uriah Butler Highway North West, Mount Hope,
Trinidad, W.I
1-868-299-0218
c.greaves-cowan@lokjackgsb.edu.tt
Timeline
Business Co-Owner
KMA Craft Studio
08.2016 - 11.2020
Assessment Coordinator
The Arthur Lok Jack Global School Of Business
11.2010 - 06.2017
Accounting Assistant
Publicis Caribbean Limited
05.2010 - 10.2010
Media Assistant
McCann Erickson Trinidad Limited
12.2007 - 05.2010
Purchasing Assistant
Oscar Francois Limited
01.2007 - 12.2007
Customer Service Representative and Cashier
Oscar Francois Limited
07.2005 - 12.2006
Administrative Assistant
Scaffolding Manufacturers Trinidad Limited
10.2001 - 07.2005
Advance Diploma in Business Management -
Association of Business Executives
GED -
St. James Government Secondary School
Mrs. Chantal Greaves - Cowan
Human Resource & Facilities Manager; Corporate Secretary
The Arthur Lok Jack Global School of Business
Max Richards Drive, Uriah Butler Highway North West, Mount Hope,
Trinidad, W.I
1-868-299-0218
c.greaves-cowan@lokjackgsb.edu.tt
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