Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Mindy Andersen

Riverton ,UT

Summary

Adept at enhancing patient care and streamlining healthcare processes, I leveraged my expertise in HIPAA compliance and patient scheduling at Peaks Advanced Medical. My background includes roles as a Medical Assistant/Office Manager, Pharmacy Technician, and Dietary Technician, where I improved patient outcomes and efficiency. Known for exceptional customer service and teamwork, I consistently contribute to positive healthcare environments.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Medical Assistant/ Office Manager

Peaks Advanced Medical
07.2024 - Current
  • Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
  • Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
  • Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
  • Collaborated with interdisciplinary healthcare teams to provide coordinated care.
  • Collaborated with healthcare professionals to develop care plans tailored to individual patient needs.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.

Pharmacy Technician

Harmons Grocery Store
07.2021 - Current
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.

Dietary Technician

Legacy Village Rehabilitation
06.2013 - 06.2021
  • Participated in interdisciplinary case meetings to provide valuable insight into patients'' nutritional status, contributing significantly towards comprehensive care plans.
  • Educated patients on the importance of nutrition, providing them with resources to make informed decisions about their diets.
  • Contributed to improved patient outcomes with careful attention to allergens and specific dietary needs in meal preparation.
  • Performed meal assessments regularly through patient interviews, enabling continuous menu improvements based on user preferences.
  • Resolved patient concerns promptly, demonstrating empathy and professionalism when addressing their dietary needs.

Education

No Degree - Pharmacy Technician

Salt Lake Community College- Pharmacy Technician
Salt Lake City, UT
05-2021

Associate of Science - General Studies

Salt Lake Community College
Salt Lake City, UT
06-2016

High School Diploma -

West Jordan High School
West Jordan, UT
06-2002

Skills

  • HIPAA compliance
  • Patient scheduling
  • Customer service
  • Medical terminology knowledge
  • Medical terminology
  • Data entry
  • Reliable team player
  • CPR
  • Immunization administration
  • Professionalism and ethics
  • Maintaining confidentiality
  • Appointment setting

Certification

  • Certified Pharmacy Technician (CPhT) - Pharmacy Technician Certification Board (PTCB).
  • CPR/AED Certification

Timeline

Medical Assistant/ Office Manager

Peaks Advanced Medical
07.2024 - Current

Pharmacy Technician

Harmons Grocery Store
07.2021 - Current

Dietary Technician

Legacy Village Rehabilitation
06.2013 - 06.2021

No Degree - Pharmacy Technician

Salt Lake Community College- Pharmacy Technician

Associate of Science - General Studies

Salt Lake Community College

High School Diploma -

West Jordan High School

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Mindy Andersen