Summary
Overview
Work History
Education
Skills
Timeline
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Mindy Aragon

Mindy Aragon

Denver,CO

Summary

Service-focused professional with extensive experience in working with a variety of people. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

21
21
years of professional experience

Work History

Voice Transcriptionist

VITAC
Greenwood Village, CO
10.2018 - Current
  • Used transcribing software to produce captions for live television, stadium announcements, emergency weather events, college courses, and conference calls.
  • High-level multitasking- listening, repeating verbatim, while adding punctuation, accounting for homonyms, and still listening to the ongoing audio broadcast for continued output.
  • Researched event specific information such as major league team rosters, television news anchors and meteorologists, event speakers, and local city and state information.
  • Maintained growing vocabularies and categorized by stations, teams, or other event subjects.
  • Created methods within the software to produce better, more accurate captions, faster.
  • Shared vocabularies and methods with other transcribers.
  • Developed strong relationships and a sense of community with other transcribers, despite being remote.
  • Performed quality checks on finished events to promote increased accuracy and productivity.

Brand Ambassador

Banana Republic
Broomfield, CO
11.2007 - 03.2018
  • Engaged, educated and befriended customers to deliver amazing shopping experience.
  • Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
  • Communicated product information with confidence and educated consumers about company.
  • Showed understanding of customer's personal style and preferences when offering product advice.
  • Assisted with daily opening and closing tasks to maintain clean, neat and professional store.
  • Completed floorsets, filled floor and cashiered.
  • Conducted product searches when items were not available in-store. Called other locations and fulfilled requests when other locations called my store.
  • Functioned as team player by working with other members to deliver goals.

Volunteer Monitor

Westernaires
Jefferson County, CO
10.2015 - Current
  • Engage with riders and their parents to develop relationships and maintain a positive team environment.
  • Record, update, and create files regarding rider personal information.
  • Maintain attendance records.
  • Distribute weekly details pertaining to the week's events via email.
  • Seek out volunteerism from amongst the team's parent group by developing relationships in order to assess strengths for best placement.
  • Oversee volunteers' activities and duties.
  • Organize team events, such as team builders and meetings.
  • Collect fees and horse rental payments, maintain payment records for accuracy.
  • Work with team instructors to support team practices and shows.
  • Maintain costumes for a rotating roster of 24-50 riders.
  • Facilitated costuming for show events.
  • Educate volunteers for the care and maintenance of costumes as well as the procedures for costuming the riders.

Education

Univeristy of Northern Colorado
Greeley

High School Diploma -

Fayetteville High School
Fayetteville, AR
05.1994

Skills

  • Customer Service
  • High-Volume Environments
  • Data Input
  • Speech Recognition Software
  • Social Perceptiveness
  • Telephone Etiquette
  • Tracking Spreadsheets
  • Writing
  • Grammar
  • Proficient in Microsoft Word, Excel, and Google Drive products

Timeline

Voice Transcriptionist

VITAC
10.2018 - Current

Volunteer Monitor

Westernaires
10.2015 - Current

Brand Ambassador

Banana Republic
11.2007 - 03.2018

Univeristy of Northern Colorado

High School Diploma -

Fayetteville High School

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Mindy Aragon