Mindy Armour

Built and scaled a thriving E-Commerce business from the ground up, mastering every aspect from product listing optimization to customer service and fulfillment. Demonstrated sharp business acumen and entrepreneurial drive by managing all aspects of the business including accounting, purchasing, and web design. Delivered exceptional customer experiences across multiple channels, driving consistent growth and operational excellence.

Managed night audits with precision, ensuring accurate financial reporting and maintaining cash flow integrity. Reconciled daily transactions to support seamless operations. Delivered exceptional guest service during the overnight shifts, efficiently handling check-ins and check-outs, Resolved customer issues promptly while upholding professionalism and guest satisfaction. Played a key role in training new front desk staff on operational procedures, contributing to team readiness and service quality.

Assistant Manager responsible for driving daily store operations and optimizing staff scheduling to maximize efficiency. Led training programs for new employees, elevating customer service standards and team performance. Streamlined inventory management and restocking processes, ensuring product availability and reducing shrinkage. Directed visual merchandising initiatives and boosted customer engagement and sales. Conducted performance reviews to identify growth opportunities and foster a culture of continuous improvement.

Operated advanced automated machinery, including FANUC robots, to package glass products with precision and efficiency. Conducted rigorous quality inspections to ensure product consistency before packaging. Collaborated closely with team members to maintain smooth workflow and meet production targets. Strictly adhered to safety protocols, contributing to a safe and accident free work environment. Skilled in operating hand trucks, pallet jacks and forklifts to support production processes.