Mindy Balos
Honolulu,HI
Summary
Highly motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Hardworking employee with customer service, multitasking and time management abilities. Experienced with providing personal care and assistance. Utilizes effective communication to ensure patient comfort and safety. Knowledge of daily living activities and patient support techniques.
Overview
7
7
years of professional experience
Work History
PREP Bilingual Health Aide
Department of Health
Honolulu, HI
12.2024 - Current
- Providing a direct line of support to recent immigrants, assuring access to and understanding of health promotion, prevention, education, and health services
- Interpreting and educating individuals, families, and groups on preventative health measures and strategies
- Conducting and assisting in home visits and assessments that require additional health education, screening, management, treatment, or other services
- Completing BHA registration forms
- Working with other clinical and community health workers to provide cultural interpretation services
Call Center Agent
Tidal Basin
Honolulu, HI
09.2023 - 02.2024
- Developed strong relationships with customers through effective communication skills.
- Assisted customers with inquiries, issues and complaints via telephone, email and chat.
- Identified customer needs by asking probing questions and actively listening to responses.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
DOH Contact Tracer
Remedy Staffing
Honolulu, HI
02.2022 - 04.2023
- Followed set protocols for contacting assigned newly diagnosed COVID-19 case patients and documented contact attempts
- Completed data entry to facilitate case interview and elicited close contacts into designated system immediately after obtaining
- Explained importance of contact tracing to prevent disease transmission and keep communities healthy
- Leveraged scripted template to guide interview process, ask required questions and conduct interactions with professionalism and empathy.
Guest Service Associate
Target
Honolulu, HI
07.2020 - 11.2020
- Handled payment processing and provided customers with receipts and proper bills and change
- Guaranteed guest satisfaction and positive experience through genuine, enthusiastic and friendly interactions
- Welcomed large volume of guests and improved overall customer service
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members
- Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions
- Greeted and assisted guests with variety of inquiries, promoting service standards.
Front Desk Receptionist
Stay Hotel Waikiki
Honolulu, HI
02.2020 - 03.2020
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process
- Received incoming calls and coordinated with staff to fulfill customer requests
- Greeted visitors to provide information and direct to appropriate personnel
- Responded to inquiries and room requests made online, by phone, and via email.
Customer Service Representative
Enterprise Holdings
Honolulu, HI
08.2018 - 10.2019
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions
- Remained calm and professional in stressful circumstances and effectively diffused tense situations
- Answered inbound calls, chats, and emails to facilitate customer service
- Developed strong customer relationships to encourage repeat business
- Improved customer service wait times to mitigate complaints.
Education
Associate of Applied Science - Business Administration
Heald College
Honolulu, HI07.2014
Skills
- Honest and Ethical
- Problem- Solving
- Active Listening
- Client and Community Service
- Patient care
- Cultural sensitivity
- Empathy
- Interpersonal and communication skills
Acitivies
April 2024
- Captain of my softball team
- Led a team of 12 to championship during a local tournament
- Conduct practices for team
- Navigating the transition from athletics to the workforce requires showcasing teamwork, discipline, and strategic thinking
Timeline
PREP Bilingual Health Aide
Department of Health
12.2024 - Current
Call Center Agent
Tidal Basin
09.2023 - 02.2024
DOH Contact Tracer
Remedy Staffing
02.2022 - 04.2023
Guest Service Associate
Target
07.2020 - 11.2020
Front Desk Receptionist
Stay Hotel Waikiki
02.2020 - 03.2020
Customer Service Representative
Enterprise Holdings
08.2018 - 10.2019
Associate of Applied Science - Business Administration
Heald College