Verified paperwork accuracy and checked for completion prior to processing.
Organized, reviewed and filed paperwork for secure recordkeeping.
Greeted every guest with personable approach and provided knowledgeable service.
Processed registrations with attention to compliance with operational policies and WDTC standards.
Responded to requests for information from various individuals by providing Transcripts and Education Verification documents.
Updated computer system with latest information to keep records current and accurate.
Evaluated and processed various student forms including Program Changes, FERPA, Stackable Programs, Add/Drop/Withdraw, Math CE credit, Course Challenges, etc.
Administrative Assistant II
Western Dakota Technical College
10.2021 - 05.2022
Answer and screen calls routing to correct person or department; provide basic information as requested
Assist students and WDTC visitors by answering general questions or giving directions
Scan and upload admission documents to student files
Run daily procedure communications
Assist students with scheduling admission test appointments
Update student personal information in database
Received and distributed general voicemails and faxes
Assisted Admissions, Scholarship, Financial Aid, and Registrar departments with various data entry projects
Hairstylist
Elite Hair Design
10.2019 - 10.2021
Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
Supported reception desk as needed, receiving phone calls, entering appointments and collecting payments for services rendered.
Processed payments, entering sales in register for prompt customer service.
Recorded notes for future reference, including customer preferences and services delivered.
Receptionist/Front Office Assistant
All Metal Manufacturing
12.2017 - 10.2018
Greeted Customers, in person and on telephone, professionally and provided friendly, knowledgeable assistance.
Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Edited and typed customer job estimates then emailed, faxed or mailed accordingly.
Applied proper codes to invoices, bills and receipts to keep records organized.
Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
Opened and distributed mail daily.
Received packages from USPS, FedEx, and UPS and distributed accordingly.
Reconciled credit card statements with receipts on monthly basis.
Reconciled monthly bank statements.
Processed customer payments by ensuring payments were accounted to correct account.
Office Manager/Bookkeeper
Horizon Homes, Inc.
04.2006 - 02.2017
Updated and maintained database systems, office files, and mailing lists.
Skilled with office equipment including computers, photocopiers, scanners and voice mail systems.
Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
Interacted with customers by phone, email or in-person to provide information.
Processed invoices and expenses using QuickBooks to facilitate on-time payment.
Maintained contractor files.
Prepared, tracked and closed job accounts.
Prepared and filed monthly, quarterly and yearly Excise Tax reports.
Tracked expenses and income for businesses while organizing and maintaining bank statements.
Established QuickBooks accounting system to reflect accurate financial records.
Education
Cosmetology -
Black Hills Beauty College
Rapid City, SD
08.2004
Some College (No Degree) - Elementary Education/ General Studies
University of South Dakota
Vermillion, SD
Skills
Data Entry
Microsoft Office proficient
Customer Service oriented
General bookkeeping
QuickBooks proficient
Scheduling and Calendar Management
Professional Summary
Outgoing and friendly, delivering customer service and administrative excellence, including clerical support and public interaction. Excels in telephone communication, calendar management, scheduling, data-entry and database administration.
Timeline
Associate Registrar
Western Dakota Technical College
05.2022 - Current
Administrative Assistant II
Western Dakota Technical College
10.2021 - 05.2022
Hairstylist
Elite Hair Design
10.2019 - 10.2021
Receptionist/Front Office Assistant
All Metal Manufacturing
12.2017 - 10.2018
Office Manager/Bookkeeper
Horizon Homes, Inc.
04.2006 - 02.2017
Cosmetology -
Black Hills Beauty College
Some College (No Degree) - Elementary Education/ General Studies