Mindy Bell
Chadbourn,North Carolina
Summary
Seasoned CPS Investigator with a proven track record at Columbus County DSS, adept in motivational interviewing and maintaining professional boundaries. Excelled in interagency collaboration and courtroom testimony, significantly enhancing investigative documentation quality. Skilled in client engagement, showcasing exceptional teamwork and communication, contributing to successful family reunifications and child safety.
Overview
23
23
years of professional experience
Work History
CPS Investigator
Columbus County DSS
07.2019 - Current
- Testified in court proceedings as needed, providing accurate and detailed information on investigations conducted.
- Improved interagency communication by collaborating closely with law enforcement, school personnel, healthcare providers, and community organizations.
- Conducted thorough assessments of child abuse and neglect allegations, ensuring child safety and wellbeing.
- Enhanced the quality of investigative documentation by maintaining thorough records and utilizing advanced database systems.
- Contributed to a positive work environment by offering support to colleagues during challenging cases or situations.
- Assisted families in understanding their rights during the investigation process while maintaining a respectful relationship.
- Facilitated successful reunification of children with their families by providing support and resources.
- Managed high caseloads effectively, prioritizing tasks to meet strict deadlines and maintain compliance with state regulations.
- Exercised sound judgment when making critical decisions regarding child safety under high-pressure circumstances.
Alcohol Law Enforcement
NC ALE
05.2018 - 03.2019
- Enforced the state's alcoholic beverage control, lottery and tobacco laws.
- Monitored the sale, consumption, distribution and transportation of alcoholic beverages.
- Investigated properties deemed to be a nuisance, such as illegal clubs drug houses and boarding houses.
- Enforced gambling laws and seizer of illegal games like slot machines and video poker machines
Telecommunicator
NC Highway Patrol
07.2013 - 05.2018
- Fielded stressful calls while entering information into computer aided dispatch system for police, fire and emergency medical services personnel dispatch.
- Receiving emergency and non-emergency requests for service from the following sources: general public, allied public-safety agencies, Highway Patrol and other local, state, and federal law enforcement staff.
- Receiving requests via telephone, radio, and computer communications networks.
- Recording and assigning these requests according to established directives, policies, and guidelines according to priority.
- Operating multi-channel radio workstations, telephone and various computer systems in fulfilling these responsibilities.
- Dispatching Emergency Medical Services with other emergency equipment when necessary.
- Kept calm under pressure, efficiently handling multiple incoming calls simultaneously during peak hours.
EMT-Intermediate
Tabor City Emergency Services
08.2001 - 07.2013
- Operated emergency vehicles safely and efficiently, adhering to traffic laws while prioritizing rapid response times.
- Administered CPR, oxygen and other life-saving medical treatments.
- Assisted in the training of new EMT personnel, sharing knowledge and expertise to facilitate their growth as professionals.
- Maintained professionalism under pressure, providing calm guidance and direction to patients in need of immediate medical assistance.
- Provided compassionate care to patients and their families during difficult moments, offering emotional support when needed.
- Ensured compliance with state regulations regarding continuing education requirements for EMT licensure renewal purposes.
- Collaborated with fellow EMTs to ensure seamless communication and coordination during high-pressure emergencies.
- Enhanced patient care by providing timely and efficient emergency medical assistance in various situations.
- Conducted thorough patient assessments, identifying critical health issues and prioritizing treatment plans accordingly.
Education
Bachelor of Science - Criminal Justice
Western Carolina University
Cullowhee, NC12-2014
Associate of Science - Criminal Justice
Stanly Community College
Albemarle, NC08-2010
Skills
- Professional boundaries
- Family assessment
- Motivational Interviewing
- Multicultural Sensitivity
- Courtroom Testimony
- Interviewing techniques
- Child development knowledge
- Writing and verbal communication
- Teamwork and Cooperation
- Mental health awareness
- Case Documentation
- Community Resources
- Client engagement and assistance
Timeline
CPS Investigator
Columbus County DSS
07.2019 - Current
Alcohol Law Enforcement
NC ALE
05.2018 - 03.2019
Telecommunicator
NC Highway Patrol
07.2013 - 05.2018
EMT-Intermediate
Tabor City Emergency Services
08.2001 - 07.2013
Bachelor of Science - Criminal Justice
Western Carolina University
Associate of Science - Criminal Justice
Stanly Community College
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