Mindy Benham

• Frequently assigned substitute teaching tasks owing to consistent reliability

• Implemented strategies to support teamwork and improve communication.
• Boosted team efficiency through consistent coaching and feedback.
• Provided guidance to improve team performance.
• Identified opportunities for growth through systematic progress assessments with team members.

• Elevated site standards by effectively flagging unauthorized content.
• Enhanced user experience by swiftly addressing concerns about offensive content.
• Applied consistent and fair judgment in moderating diverse content types.
• Pinpointed areas for policy clarification, minimizing inconsistencies in content moderation.
• Maintained a high level of accuracy in identifying and flagging prohibited materials, resulting in
  improved site quality.

• Analyzed customer surveys to identify areas needing improvement.
• Demonstrated commitment to excellence and professionalism.
• Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
• Enhanced customer satisfaction through consistent adherence to quality standards.
• Coordinated ongoing evaluations to maintain standardized quality within customer support team.