Summary
Overview
Work History
Education
Skills
Timeline
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Mindy Benham

San Antonio

Summary

Results-oriented professional with a background in Customer Service & Industrial Organizational Psychology, with a proven track record in leadership and team development. Skilled in enhancing employee engagement, implementing performance improvement strategies, and fostering a collaborative work environment. Committed to driving organizational success through innovative solutions and effective communication.

Overview

6
6
years of professional experience

Work History

Team Lead

TaskUs
01.2022 - 01.2024
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Coached team members in techniques necessary to complete job tasks.
  • Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
  • Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.

Content Moderator

Frontier
03.2020 - 01.2022
  • Maintained a high level of accuracy in identifying and flagging prohibited materials, resulting in improved site quality.
  • Enhanced user experience by diligently monitoring and removing inappropriate content from the platform.
  • Increased overall platform safety by proactively identifying trends or patterns in harmful or abusive content.
  • Improved internal communication by providing constructive feedback on content moderation tools and systems to the development team.
  • Supported user satisfaction through prompt resolution of reported concerns regarding offensive or inappropriate material.
  • Contributed to a positive online community by consistently applying fair judgment when moderating diverse types of content.
  • Proactively identified areas requiring policy updates or clarifications, reducing the occurrence of inconsistencies in content moderation decisions.
  • Ensured a consistent application of moderation standards across all categories, reducing discrepancies in enforcement actions taken against violators.

Quality Manager

IBEX Global
07.2018 - 02.2020
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Coached team members in techniques necessary to complete job tasks.
  • Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
  • Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.

Education

Bachelor - Industrial And Organizational Psychology

Southern New Hampshire University
Hooksett, NH
05.2025

Skills

  • Attention to detail
  • Conflict resolution
  • Customer focus
  • Coaching and mentoring
  • Performance monitoring
  • Quality control
  • Process improvement
  • Employee evaluation
  • Key performance indicators

Timeline

Team Lead

TaskUs
01.2022 - 01.2024

Content Moderator

Frontier
03.2020 - 01.2022

Quality Manager

IBEX Global
07.2018 - 02.2020

Bachelor - Industrial And Organizational Psychology

Southern New Hampshire University

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Mindy Benham