Summary
Overview
Work History
Education
Skills
Systems Fluency
Timeline
Generic

Mindy Bliss

Blue Springs,MO

Summary

Hardworking and dependable professional offering several years of experience at the National Benefits Center. Demonstrated prioritization, multitasking and interpersonal skills. Enthusiastic about using knowledge and skills to support operations.

Overview

11
11
years of professional experience

Work History

General Clerk III- Team Lead

Brillient (NBC)
Lee's Summit, MO
05.2024 - Current
  • Supported the manager in developing plans for future projects, initiatives and objectives.
  • Diligently updated and maintained accurate trainee progress records, promptly relaying regular updates to the management team
  • Trained new staff in relevant processes and procedures.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Implemented strategic plans, enhancing team performance and productivity.
  • Adapted teaching methods to cater to the unique needs of both individual learners and groups.
  • Provided constructive feedback to motivate trainees.
  • Evaluated employee performance through observations made during training sessions.
  • Explained goals and expectations required of trainees.
  • Suggested improvements for existing training processes.
  • Obtained and organized manuals and visual materials for training purposes.
  • Performed ELIS pre-processing peer checks.
  • Resolved any issues raised by trainees in an effective and timely manner.
  • Provided ELIS pre-processing training.

General Clerk II

Brillient/PAE/ FCi Federal (NBC)
Lee's Summit, MO
02.2016 - 05.2024
  • Acquiring knowledge of Standard Operating Procedures (SOP) and effectively utilizing them to execute assigned tasks.
  • Maintained high standards of accuracy and completeness for data entry into the database system.
  • Utilized specialized software applications for process-related tasks.
  • Researched, investigated, and gathered pertinent information and extracted data from a variety of sources.
  • Analyzing immigration benefit documents and data received for authenticity, for appropriate information and accuracy, to maximize operational effectiveness.
  • Utilized computer databases, desktop publishing, word processing, electronic spreadsheets, and statistical applications to direct, analyze, and present data.
  • Maintained confidentiality of sensitive information entered into the database system.
  • Identified and resolved data entry errors to prevent duplications across database systems.
  • Performed data entry from various sources into database systems.
  • Updated existing records with new or revised information.
  • Attention to detail on all forms to ensure an accurate product.
  • Collaborated with supervisors to resolve issues in incomplete or deficient data sets.
  • Self-managed to work productively and accurately alone, or as a part of a team.
  • Systematically planning and organizing work to guarantee timely completion.
  • Applied interpersonal skills to effectively communicate information.
  • NPWR AOS Checklist
  • NPWR AOS Validations
  • ELIS AOS Pre-processing

General Clerk I

Serco
Lee's Summit, MO
05.2013 - 02.2016
  • Matched temporary files with A files for consolidation process.
  • Consolidated temporary files into A files.
  • Received and accurately shelved files.
  • Retrieving files and placing them in picklist order to be shipped out to the appropriate FCO.
  • Searched files for name, birth date, and alien number variations.
  • Requested files from other locations.
  • Performed file maintenance and repairs.
  • Conducted data entry and fingerprint scanning activities on FD-258 cards for government processing within the FBI database.
  • Process Checklist for Adjustment of Status in Access.
  • Searching applicants' files to ensure all required documents are included.
  • Sending out a request for information to applicant and their attorneys, if imperative information is omitted.
  • Selected to assist on several special projects.
  • Audit Files

Education

High School Diploma -

Northeast Law Public Service Military High School
Kansas City, MO
05-1996

Skills

  • Microsoft Office
  • Report Preparation
  • Proofreading documents
  • File Organization
  • Team Training
  • Production
  • Employee Development
  • Leadership Skills
  • Task Delegation
  • Effective Communicator
  • Highly Organized
  • Motivated Self-Starter
  • Strong work ethic
  • Record Keeping
  • Multitasking
  • Versatile

Systems Fluency

  • MS Office Suite
  • ELIS
  • PCQS
  • RAILS
  • NPWR
  • CIS2
  • CLAIMS 3

Timeline

General Clerk III- Team Lead

Brillient (NBC)
05.2024 - Current

General Clerk II

Brillient/PAE/ FCi Federal (NBC)
02.2016 - 05.2024

General Clerk I

Serco
05.2013 - 02.2016

High School Diploma -

Northeast Law Public Service Military High School

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Mindy Bliss