Mindy Bohannon
Summary
Versatile and dedicated professional with experience in household management and technical support at Finastra Software Solutions. Excelled in providing compassionate care and efficient problem-solving, demonstrating strong multitasking and collaboration skills. Achieved a notable improvement in client satisfaction and operational efficiency, showcasing a blend of emotional support and technical adeptness.
Overview
26
26
years of professional experience
Work History
Volunteer - Elementary Teacher Assistant
Elkhorn School District - West Bay Elementary
09.2021 - Current
- Implemented creative classroom management techniques to maintain an orderly and focused learning environment.
- Promoted a positive classroom environment by establishing clear expectations and fostering strong communication between students, parents, and staff members.
- Developed strong relationships with students and their families through consistent communication and involvement in school events.
- Established open communication and positive relationships with students, parents, peers, and administrative staff.
Stay at Home Caretaker/House Maintenance
Self
05.2018 - Current
- Managed various household duties, including grocery shopping, meal preparation, laundry, and errands.
- Communicated effectively with family members regarding client updates or concerns about their loved one''s wellbeing.
- Assured adherence to professional ethics guidelines while maintaining confidentiality in handling sensitive information related to clients'' personal lives.
- Collaborated with healthcare professionals to ensure proper medication administration and overall health monitoring.
- Assisted clients with daily activities such as bathing, dressing, grooming, toileting, and mobility exercises.
- Promoted a safe and comfortable environment by implementing home safety measures and emergency protocols.
- Maintained detailed records of client interactions, services provided, medications administered, and any changes in condition or behavior for documentation purposes.
- Responded immediately to calls from personnel to clean up spills and wet floors.
- Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
- Used hand trucks or manually lifted supplies, equipment and heavy furniture.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Supervised supplies in inventory and submitted reorder requests.
- Cleaned walls and ceilings with special reach tools following regular schedule.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Vacuumed and shampooed carpets, upholstery and other fabrics.
- Enhanced living conditions for clients through meticulous housekeeping, maintenance, and organization tasks.
Technical Support and Communications
Finastra Software Solutions
09.2003 - 05.2018
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic.
- Learned and adapted quickly to new technology and software applications.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Teller/Personal Banker
US Bank
05.1999 - 06.2003
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Supported team members in achieving branch goals through collaboration, communication, and shared responsibilities.
- Monitored and reported suspicious activity in line with bank security policies.
- Provided training to new tellers on bank procedures, systems, and customer service best practices.
- Improved branch security by adhering strictly to all policies and procedures related to cash handling and fraud prevention.
Education
No Degree - Basics For Physical Therapy
Iowa Western Community College
Council Bluffs, IAHigh School Diploma -
Lewis Central High School
Council Bluffs05-1999
Skills
- Compassionate caregiving
- Safety awareness
- Flexible and adaptable
- Dependable and responsible
- Excellent communication
- Problem resolution
- Teamwork and collaboration
- Routine maintenance
- Emotional support
- Customer relationship building
Timeline
Volunteer - Elementary Teacher Assistant
Elkhorn School District - West Bay Elementary
09.2021 - Current
Stay at Home Caretaker/House Maintenance
Self
05.2018 - Current
Technical Support and Communications
Finastra Software Solutions
09.2003 - 05.2018
Teller/Personal Banker
US Bank
05.1999 - 06.2003
No Degree - Basics For Physical Therapy
Iowa Western Community College
High School Diploma -
Lewis Central High School
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