Mindy Browder

• Serve as the sole employee responsible for all organizational operations, program delivery, and administrative functions for a community-based nonprofit organization.
• Lead and manage career development and educational assistance programs, supporting clients with documentation, tuition, testing, training, and job-readiness needs.
• Oversee all client intake, eligibility screening, case documentation, and outcome tracking while maintaining strict confidentiality and compliance standards.
• Manage all financial operations, including budgeting, expense tracking, grant fund allocation, and financial reporting.
• Research, write, submit, and manage grants; ensure compliance with funder requirements, reporting deadlines, and documentation standards.
• Coordinate and support the Board of Directors, including meeting preparation, reporting, communications, and organizational compliance.
• Develop and maintain community partnerships with schools, training providers, employers, and service agencies.
• Plan, coordinate, and execute fundraising events, donor outreach, and community engagement initiatives.
• Handle all administrative duties including scheduling, records management, correspondence, data entry, and office operations.
• Create and manage organizational communications, marketing materials, social media content, and public outreach.
• Track program metrics and prepare reports demonstrating organizational impact, growth, and outcomes.
• Adapt operations and services to meet changing community needs while ensuring sustainability and responsible use of resources.

Attendance Clerk (04/2018 - 04/2023)

• Tracked and updated data on student absences, truancy offenses, and disciplinary actions daily for over 750 students.
• Communicated with parents regarding student absences, documenting details meticulously.
• Welcomed visitors, assessed needs, and provided solutions to ensure efficient service.
• Uploaded and maintained accurate attendance data in the school’s database.
• Collaborated with a team of to address attendance-related challenges and improve processes.
• Collected, organized, and securely stored student records, ensuring compliance with regulations.
• Proofread and verified documents for accuracy and completeness, maintaining high standards.
• Managed office supplies, adhering to budget constraints, while meeting operational needs.
• Ensured compliance with state and regional attendance laws, performing biannual reconciliations.
• Provided friendly, knowledgeable service to coworkers, parents, and the public, fostering strong relationships.

Receptionist (December 2015 - April 2018)

• Coordinated substitute coverage for teacher absences, ensuring classes were adequately staffed.
• Scheduled and confirmed appointments, maintaining an organized calendar for office operations.
• Managed a multi-line phone system, directing calls and providing information to callers.
• Delivered administrative support by organizing documents, making copies, and handling faxes.
• Maintained office inventory by restocking supplies and submitting purchase orders.
• Screened and greeted visitors, verifying credentials and directing them to appropriate personnel.
• Handled payment processing, including receipts and providing accurate bills and change.
• Resolved customer complaints professionally, ensuring satisfaction and maintaining a positive environment.
• Processed and distributed mail and packages efficiently to support office workflows.
• Assisted with customer inquiries via phone and email, documenting information and resolving concerns.

• Implemented lesson plans and facilitated learning to ensure a seamless transition during teacher absences.
• Enforced classroom routines and rules to maintain order and consistency among students.
• Educated students in various subjects, tailoring instruction to diverse learning styles and abilities.
• Maintained accurate records of student attendance and assignments.
• Provided detailed notes and reports on classroom activities to primary teachers.
• Built positive relationships with students, parents, and teaching staff to foster collaboration.
• Managed high school classrooms and promoted engagement during discussions to drive learning.
• Monitored proper use of classroom equipment, materials, and facilities.
• Stayed current with emergency protocols to ensure student and staff safety during drills or emergencies.
• Received requests for substitute teaching based on trusted performance and strong referrals.

• Played a vital role in creating a welcoming and enjoyable shopping experience.
• Assisted with restocking and maintaining the sales floor.
• Organized merchandise by size, color, and layout per company guidelines.
• Received and processed incoming shipments.
• Displayed and stocked new merchandise promptly.
• Delivered exceptional customer service to meet shopper needs.
• Implemented price changes efficiently and accurately.

• Delivered fast, friendly, and knowledgeable service to resolve routine questions and service complaints.
• Built positive rapport with customers, managers, and team members to maintain a successful work environment.
• Investigated and resolved complex customer complaints, ensuring prompt and satisfactory solutions.
• Assisted customers with payments, payment plans, and bringing accounts current.
• Maintained product and service knowledge to address customer concerns and improve satisfaction.
• Audited customer account information and identified solutions to resolve issues.
• Evaluated and processed returns, exchanges, and voids according to company policy.
• Trained and mentored new hires to ensure adherence to company standards and best practices.
• Monitored team performance, providing feedback and coaching to improve service quality.
• Implemented operational improvements to enhance customer service and achieve company objectives.