Mindy Brown
Phoenix,AZ
Summary
Highly motivated Healthcare Operations and Finance professional with 20 years of management experience in corporate healthcare, academic medicine and private practice seeking new career opportunities in the industry of Healthcare Administration, Operations, Finance and/or Management.
Overview
18
18
years of professional experience
Work History
Director of Operations and Finance
Arizona Facial Plastics, PC
02.2022 - Current
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Monitored budget and utilized operational resources.
- Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
- Managed budgets and resources, optimizing allocation for maximum impact on business objectives.
- Developed and executed strategic plans to achieve organizational goals and drive sustainable growth.
- Analyzed business operations and implemented strategies to improve operational cohesiveness.
- Negotiated with vendors, suppliers and other stakeholders to acquire mutually beneficial contracts and agreement, and reduced expenses by over 30%.
- Spearheaded change management initiatives that facilitated organizational transformations while minimizing disruption to ongoing operations.
- Contributed to talent acquisition efforts by participating in recruitment activities, identifying top candidates and facilitating smooth onboarding processes.
- Implemented quality control measures to maintain high standards of service delivery.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Identified opportunities for cost reduction and process improvement, implementing changes that resulted in significant savings.
- Improved operational efficiency by streamlining processes and implementing innovative solutions.
- Enhanced employee engagement by developing training programs, fostering a collaborative culture, and promoting professional development opportunities.
Owner
Pinnacle Practice Solutions
09.2019 - Current
- Company Overview: Comprehensive medical practice management firm working with small or large organization to provide the following key healthcare administration services.
- Comprehensive medical practice management firm working with small or large organization to provide the following key healthcare administration services:
- Human Resource functions
- Federal and state compliance programs
- Employee/Vendor Recruitment
- Bookkeeping and Accounting
- Payroll
- Financial and Data Analysis
- New Practice Startups
- Established Practice Reorganization Projects
- Medical Licensing and Credentialing
- Development of Staff Workflow Processes
- Development and implementation of operational processes
- Development of scheduling processes and patient flow processes
- Strategic planning and budgeting
- Comprehensive medical practice management firm working with small or large organization to provide the following key healthcare administration services.
Director of Operations
Thrive Psychology
10.2021 - 02.2022
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Oversaw day-to-day production activities in accordance with business objectives.
- Collaborated with executive management to develop and execute long-term corporate goals and objectives.
- Defined, implemented, and revised operational policies and guidelines.
- Analyzed business operations and implemented strategies to improve operational cohesiveness.
- Analyzed customer feedback and identified areas for improvement to drive business success.
- Championed quality assurance efforts by establishing rigorous standards and monitoring adherence to maintain high levels of service delivery.
- Mitigated risks by developing comprehensive contingency plans that ensured business continuity during unforeseen events or challenges.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Director of Administration
Apricus Medical Group / Apricus Health
03.2021 - 10.2021
- Administrator over 55+ providers across 11+ clinics across Arizona.
- Primary recruiter for divisions of Revenue Cycle Management, Credentialing, and Ancillary Clinic Staff.
- Perform Human Resources functions such as onboarding of physicians, ancillary staff, and corporate staff such as facilitating all background checks, drug screens, witnessing PIPs and terminations, and employee orientation.
- Analyze KPIs weekly and conduct discussions with Practice Leaders to develop action plans for improvement of efficiency/revenue generation.
- Act as the primary source of communication between Corporate Business Office and Clinic Teams.
- Act as advisory staff for startup divisions such as ambulatory surgery centers, urgent cares, and med clinics.
- Manage the addition of new startup and/or acquired medical practices from start to completion, with primary responsibilities including staffing, management, equipment and supply purchases, office setup, CLIA Certificates of Waiver, staffing workflows and efficient operations setup.
- Monitor and provide oversight for organizational operations issue logs among practices to provide assistance and resolution for clinic setting operational issues.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Streamlined administrative processes by implementing new software and organizational systems.
- Assisted in strategic planning efforts by providing detailed analysis of operational trends and potential areas of improvement.
- Identified and resolved operations challenges to promote alignment with business strategy.
- Oversaw payroll processing and benefits administration, ensuring accurate compensation for all employees.
Practice Administrator
Luxe Medical Artistry
11.2019 - 11.2020
Practice Administrator, Division of ENT/Med Spa
Integrated Medical Services
10.2018 - 11.2019
- Responsible for all oversight of administrative and operational functions within the practice.
- Supervises, assigns duties and coordinates the activities of all practice staff.
- Monitor productivity off all supervised employees utilizing specifically designed KPIs.
- Develop and implement policies and procedures for all administrative and operational functions of the practice.
- Handle HR functions such as interviewing, hiring, onboarding, training, reviews and termination of employees. Also handles day to day staffing issues up to and including mediation between employees if needed.
- Supervise and coordinate all practice audit functions.
- Handle all payroll functions.
- Review and authorize all disbursements for accounts payable charges.
- Handle revenue cycle management functions up to and including daily billing charge entry, modifications of claims for CCI edits, and appealing denied claims.
- Handle all vendor relations and purchasing of small supplies and large capital expenditures for the practice.
- Strategize and implement new practice programs such as allergy and immunology, audiology and vestibular testing by working with corporate executives to develop proformas for success.
- Responsible for the oversight of all regulatory compliance programs such as OSHA, HIPAA and OIG.
- Act as practice liaison to develop and maintain ongoing relationships with the community up to and including surrounding primary care (referral) practitioners, executives of the affiliated accountable care organization, and local hospitals and ambulatory surgery facilities.
Practice Administrator
LMA Scottsdale, LLC d/b/a LUXE Medical Artistry
03.2018 - 10.2018
- Responsible for all administrative, financial, clerical, housekeeping and maintenance functions.
- Manage all HR functions.
- Coordinate and review the development and implementation of policies and procedures for all administrative functions and ensure these comply with all applicable regulations.
- Supervise and coordinate practice audit functions.
- Supervise and manage all practice financial functions, including P/L, Balance Sheet Analysis, Budgeting, Accounts Payable, Accounts Receivable and Payroll.
- Monitors the activities of all clinical operating components to ensure the practice successfully meets its objectives.
- Acts as primary liaison to the clinic accounting firms and legal counsel.
- OSHA, HIPAA, OIG, EMPLOYEE and other State and Federal Compliance Programs.
- Acts as Privacy Officer as is designated by the senior partner of the practice.
- Delegates and follows closely the office quality assurance program.
Practice Administrator
American Center for Biological Medicine, Inc., ACBM Holdings, LLC and Preventive CME, LLC
05.2013 - 03.2018
- Review and payment of all Accounts Payable in a timely manner, and analysis of A/P to identify potential problem areas.
- Handle monthly multiple account reconciliation for multiple business bank accounts and credit card accounts.
- Prepare monthly, quarterly and annual financial reports, including but not limited to Statement of Profit and Loss, Balance Sheet, Sales Summary and Income to Expense Ratio.
- Develop and Analyze monthly operating budget, reporting in monthly to CEO, COO and Board of Directors.
- Develop 3-5 year strategic projections.
- Work with shareholders to design and implement a long-term, strategic marketing plan to improve revenue generation, and acting as primary coordinator between the organization and its vendors to gain GPO-status, reduce expenses, and improve ROI on projects/campaigns, ensuring that organizational branding and messaging is consistent and satisfactory.
- Human resources functions which include hiring, firing, training and review of all employees as well as maintaining prepared monthly payroll budget.
- Handle all aspects of payroll including employee payroll, as well as the monthly/quarterly filing of federal and state withholding and unemployment taxes.
- Design and implementation of company-wide policy and procedures, administrative and clinic systems, and preparation for follow up audits of administrative and clinical systems.
- Compliance oversight of all federal and state regulatory requirements (e.g., HIPAA, OSHA, OIG, SAM).
- Act as primary liaison between practice attorney and shareholders.
- Negotiate and maintain all corporate insurance (including workman's compensation, business property and liability, and professional malpractice insurance policies).
Practice Manager
Arizona Plastic & Reconstructive Surgeons, PLLC dba Forma Plastic Surgery
02.2007 - 04.2013
- Managed all aspects of Human Resources including recruitment, maintenance of job descriptions and employee personnel files, conduction of all employees' new hire onboarding, perform regular performance reviews, manage performance improvement plans, and termination of employees.
- Developed Policy and Procedure Manuals as well as Standard Operating Procedures (SOPs), while actively maintaining knowledge of updated state and federal laws and regulations to maintain compliant.
- Managed Payroll and Benefits Administration, including 401k, health insurance and STD/LTD insurance administration as well as FMLA, workers' compensation and unemployment claims and benefits.
- Provide oversight and advisement for all Customer Service-related functions.
- Maintain all building lease, information technology, telephone/internet communications, and building security agreements, and acted as primary liaison with attorneys to resolve any issues related to physician partnership, medical malpractice, vendor relations, and leasing agreements.
- Negotiated all vendor and managed care contracts and handled all vendor or managed care issues as well as executed and maintained all Business Associate Agreements.
- Maintained all physician credentialing documents for hospital privileges, continuing medical education, state and federal licensing and society memberships.
- Handled the monthly accounts payable and directed medical billers in the management of the monthly accounts receivable.
- Act as Project Manager for additional clinic location development, including acting as liaison between architects, building supervisors and construction project managers; served as key player in major decision making regarding the build-out of the suite for maximum workflow efficiency.
- Development and implementation of business strategies based on knowledge of company objectives and market trends.
- Managed organization's social media marketing, including Facebook, Twitter and LinkedIn.
- Developed layout and content, and maintained client database, for monthly newsletter distribution.
- Worked with web development team to evaluate the progress of SEO ranking and PPC campaigns, utilizing Google Analytics to determine which campaigns/keywords were working most effectively.
- Managed relations with radio, television and print media vendors to develop strategies to promote products and services.
Education
Bachelor of Science - Business Marketing
University of Phoenix
Phoenix, AZ01.2003
Skills
- Financial Reconciliation Expertise
- Financial Analysis and Reporting
- Short and Long-term Strategic Planning
- Revenue Cycle Management
- Payroll
- Business Development
- Recruitment & Human Resources
- Salary Structure and Compensation Analysis
- Staff Development and Training
- Policy and Program Development
- Compensation and Benefits Administration
- Contract Negotiation
- OSHA/HIPAA Compliance
- Accounts Payable/Accounts Receivable
- Vendor Relations/Management
- Budget Development and Management
- Radio/Television and Print Media
- SEO and PPC Advertising
- Social Media Marketing
- Direct Mail and Mass Mail Marketing
- Digital Media Marketing
- Strategic Planning/Proforma Preparation
- Provider/Staff Recruitment
- KPI Analytics
Skills Highlights
- Monthly Financial Reconciliation
- Financial Analysis and Reporting
- Long-term Strategic Planning
- Revenue Cycle Management
- Payroll
- Business Development
- Recruitment & Human Resources
- Salary Structure and Compensation Analysis
- Staff Development and Training
- Policy and Program Development
- Compensation and Benefits Administration
- Contract Negotiation
- OSHA/HIPAA Compliance
- Accounts Payable/Accounts Receivable
- Vendor Relations/Management
- Budget Development and Management
- Radio/Television and Print Media
- SEO and PPC Advertising
- Social Media Marketing
- Direct Mail and Mass Mail Marketing
- Digital Media Marketing
- Strategic Planning/Proforma Preparation
- Provider/Staff Recruitment
- KPI Analytics
Timeline
Director of Operations and Finance
Arizona Facial Plastics, PC
02.2022 - Current
Director of Operations
Thrive Psychology
10.2021 - 02.2022
Director of Administration
Apricus Medical Group / Apricus Health
03.2021 - 10.2021
Practice Administrator
Luxe Medical Artistry
11.2019 - 11.2020
Owner
Pinnacle Practice Solutions
09.2019 - Current
Practice Administrator, Division of ENT/Med Spa
Integrated Medical Services
10.2018 - 11.2019
Practice Administrator
LMA Scottsdale, LLC d/b/a LUXE Medical Artistry
03.2018 - 10.2018
Practice Administrator
American Center for Biological Medicine, Inc., ACBM Holdings, LLC and Preventive CME, LLC
05.2013 - 03.2018
Practice Manager
Arizona Plastic & Reconstructive Surgeons, PLLC dba Forma Plastic Surgery
02.2007 - 04.2013
Bachelor of Science - Business Marketing
University of Phoenix
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