Mindy Burkhalter

• 80+ users onboarded through enterprise rollout of Mission Tracker, overseeing readiness, communications, training schedule, and post-launch adoption strategy.
• 25% workflow efficiency improvement achieved by streamlining Monday.com automations, dashboards, and permissions.
• 100% HIPAA recertification compliance maintained through structured tracking and proactive renewal processes for all staff.
• Zero audit findings across monthly FHLB submissions through strengthened data governance and validation controls.
• Managed logistics for major organizational events.
• 40% reduction in RFP development time by building a reusable content library and standardized submission lifecycle.
• Aligned timelines and deliverables across marketing, operations, and ministry teams to support organization-wide priorities.

• Contributed to the enterprise-scale migration of millions of customer records during the Sprint–T-Mobile merger, ensuring data accuracy and regulatory compliance.
• Standardized evaluation workflows for data cleanse initiatives, increasing decision-making clarity and governance consistency.
• Documented requirements and system changes; managed workflows via ServiceNow, Jira/PIER, and SharePoint.
• Facilitated cross-functional alignment to resolve issues, secure approvals, and advance high-impact system enhancements.

• Managed schedules, deliverables, and execution across multiple enterprise initiatives.
• Improved delivery accuracy through proactive risk identification and requirement clarification.
• Mentored junior staff to strengthen project standards, documentation quality, and communication practices.

Associate Ops Support Analyst - Offshore Mgr. December 2017 - March 2019
• Ensured 100% CITA/MIS compliance via structured controls monitoring and audit-ready documentation.
• Guided offshore team performance improvements, increasing accuracy and workflow adherence by 15%.
• Provided KPI, compliance, and quality reports to leadership to support regulatory decision-making.

Technical Writer June 2016-December 2017
• Authored and standardized policies and procedures across multiple business units, improving clarity and compliance.
• Redesigned document structure to improve accessibility and reduce search time across teams.

• Directed telematics deployment projects, coordinating client communication, timelines, and issue escalation.
• Supervised 10 technicians, improving workflow visibility and task coordination through Salesforce.
• Cultivated strong client relationships ensuring repeat engagement.

• Managed end-to-end claims, negotiated settlements, reduced insurance costs, and delivered compliance-based driver training.