MINDY BURNASCONI
Milcreek
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
Work History
Veterinary Recpeptionist
Park CIty Animal Clinic
01.2025 - Current
- Managed multi-line phone system and pleasantly greeted patients.
- Facilitated smooth daily operations by answering incoming calls, directing inquiries, and taking messages for veterinarians as needed.
- Provided compassionate support during difficult situations such as end-of-life decisions or emergency visits, establishing trust with clients.
- Maintained office and waiting room, keeping common areas clean and tidy.
- Assisted veterinarians in providing timely care to patients through effective communication and coordination of services.
- Improved client retention by providing exceptional customer service to pet owners in person and over the phone.
- Reduced wait times for clients by promptly checking in patients upon arrival at the clinic.
Owner
The Boujee Stitch
02.2020 - Current
- Company Overview: I own and run a crochet retail store creating handmade orders for blankets, clothing, and more
- I fully control shipping, taxes, accounting and all other aspects involved with running a self business
- I own and run a crochet retail store creating handmade orders for blankets, clothing, and more
Assistant Manager
ExxonMobil
03.2021 - 11.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
Reservations Manager
Westgate Resorts
01.2018 - 08.2022
- Handled customer inquiries and resolved issues with reservation bookings
- Collaborated with sales team to ensure accuracy of reservations and availability
- Utilized reservation software to input and track customer information
- Coordinated group bookings and special events for a hospitality company
Personal Assistant
3MC CONSTRUCTION
02.2013 - 06.2021
- Managed executive calendars, coordinated meetings, and arranged travel itineraries for senior leadership
- Drafted, edited, and proofread correspondence and reports for senior management
- Coordinated and organized meetings and events, including scheduling, logistics, and follow-up
- Handled incoming calls and emails, responding to inquiries and requests promptly
- Arranged travel arrangements, accommodations, and itineraries for executive's business trips
- Maintained confidentiality of sensitive information and documents
Assembly Line Production Manager
Birmingham District Dental
10.2017 - 03.2020
- Operated machinery and equipment on assembly line to produce products efficiently
- Ensured product quality by performing inspections and identifying defects for immediate correction
- Followed strict safety guidelines and procedures to prevent workplace incidents or injuries
- Collaborated with team members to achieve production goals and meet deadlines
Assistant Store Manager
Peace Place Gifts
04.2014 - 11.2016
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
Customer Service Manager
Whipple Service Champions
11.2009 - 04.2012
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
Customer Service Manager
UPS
04.2012 - 04.2016
- I led a section of our call floor in tracking packages, and handling customer concerns
- I also oversaw our customer escalations for our team, and diffused situations where the rep before me was not able to do so
- I created easier training practices and policies for the floor leads, and managers
- I ran our customer escalations department in order to diffuse situations our standards CS reps could not
- I tripled our plumbing department's revenue in 1 year
- I created a dispatching training program in order to create a more lucid flow of calls, escalation resolution, and more clear paperwork for our techs to utilize and establish a quicker flow for dispatch
Specimen Processor/Data Entry
ARUP Laboratories
03.2014 - 11.2016
- Processed and entered various types of data accurately and efficiently
- Maintained and organized specimen samples in a laboratory setting
- Operated hematology, chemistry, coagulation, and urinalysis analyzers to conduct various tests
- Maintained quality control and calibration of equipment to ensure accurate and reliable test results
- Handled specimen aliquoting, storage, and disposal in compliance with safety regulations
- Maintained organized work area and promptly replenished supplies to keep workflow consistent
Education
Veterinary Science/Neuroscience
Arizona State University
Tempe, AZ07-2029
GED -
Weber State University
Ogden, UT06-2005
Skills
- Production planning
- Operations management
- Staff management
- Production scheduling
- Team development
- Production optimization
- Health and safety compliance
- Staff scheduling
Timeline
Veterinary Recpeptionist
Park CIty Animal Clinic
01.2025 - Current
Assistant Manager
ExxonMobil
03.2021 - 11.2023
Owner
The Boujee Stitch
02.2020 - Current
Reservations Manager
Westgate Resorts
01.2018 - 08.2022
Assembly Line Production Manager
Birmingham District Dental
10.2017 - 03.2020
Assistant Store Manager
Peace Place Gifts
04.2014 - 11.2016
Specimen Processor/Data Entry
ARUP Laboratories
03.2014 - 11.2016
Personal Assistant
3MC CONSTRUCTION
02.2013 - 06.2021
Customer Service Manager
UPS
04.2012 - 04.2016
Customer Service Manager
Whipple Service Champions
11.2009 - 04.2012
Veterinary Science/Neuroscience
Arizona State University
GED -
Weber State University
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