Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Mindy Callahan

Charlotte,NC

Summary

Knowledgeable and dedicated customer service professional with extensive experience in CSR industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Hardworking Customer Service Representative with 15 years of experience. Health Aide working with community healthcare organizations, delivering support to practitioners and patients. Provides clinical and administrative assistance, including primary healthcare and emergency response services. Passionate about educating patients on maintaining healthy lifestyles. Accountable Insurance Representative with excellent client management and insurance plan promotion. Highly effective juggler of multiple competing responsibilities simultaneously. Proven history of exceptional time management and customer service.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Home Health Care Aide

Gracious Living Adult Family Home
Huntersville, NC
01.2019 - 03.2020
  • Monitored progress and documented any patient health status changes, keeping healthcare team updated.
  • Assisted disabled clients in any way necessary to facilitate independence and well-being.
  • Followed nutritional plans to prepare optimal meals, including purchasing ingredients from local shops.
  • Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies.
  • Maintained clean, safe and well-organized patient environment.

Dispatcher

EMS Communications LLC
Longveiw , TX
06.2015 - 12.2018
  • Responded to over 150-200 daily caller requests with information about assistance and timeframes.
  • Kept detailed track of all available field personnel and all in-progress and completed calls.
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Processed orders, ran bulk pick sheets, processed and printed invoices and created daily shipping logs.

Customer Service Agent

Q3M Insurance
Huntersville, NC
05.2014 - 12.2015
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Assisted call-in customers with questions and orders.
  • Maintained and encouraged customer loyalty through courteous and efficient resolution of disputes, complaints and discrepancies.
  • Answered over 500 calls per hr to meet fast-paced call center demands.

Education

High School Diploma -

Butler High School
Matthews, NC
06.2002

Skills

  • Report preparation
  • Inbound and Outbound Calling
  • Route dispatch
  • Administrative support

Certification

  • First Aid/CPR Certified

Timeline

Home Health Care Aide

Gracious Living Adult Family Home
01.2019 - 03.2020

Dispatcher

EMS Communications LLC
06.2015 - 12.2018

Customer Service Agent

Q3M Insurance
05.2014 - 12.2015

High School Diploma -

Butler High School