Mindy Cook
Reno,Nevada
Summary
Highly organized candidate experienced in providing comprehensive clerical and administrative support. Proven track record of managing daily office operations, coordinating calendars, scheduling appointments, and handling incoming and outgoing calls. Adept at creating and maintaining filing systems and using office software applications. Committed to providing outstanding customer service, and ensuring the accuracy of administrative tasks.
Overview
18
18
years of professional experience
Work History
Service Technician II
Nevada Department of Motor Vehicles
2023.06 - 2024.03
- Preparing, processing and reviewing documents for accountability, security and processing
- Collecting fines and fees, reconciliation, completing financial forms and reports
- Displayed professionalism and demonstrated good customer service while processing documents, administering vision and knowledge tests, data entry to generate and/or issue DMV documents (driver license, registration, titles, etc.) and record information
- Read, verify, and assign VIN numbers on vehicles
- Read and interpret NRS, NAC, Federal Regulations, and procedures and policy to effect the appropriate action, communicate and disseminate accurate and appropriate information to the customer
- Offices functions- filing, writing and completing reports, memos, letters, inventory control, reconciling data, data entry and stocking work station.
- Processed DMV documents with precision, ensuring accountability and security. Administered tests, issued licenses, and verified VIN numbers for accuracy.
- Fostered positive customer interactions while handling diverse DMV tasks. Contributed to team efforts in maintaining organized office functions and records.
Patient Scheduling Coordinator
Skin Cancer and Dermatology Institute
2022.09 - 2023.05
- Identified opportunities for streamlining workflows related to the administration of patient appointments
- Developed efficient scheduling processes to ensure on-time arrivals of patients
- Coordinated patient appointments and maintained calendars for physicians and other medical staff
- Collaborated with clinical staff members to review patient needs and requirements prior to scheduling procedures or tests
- Maintained a high level of accuracy when entering data into the Advanced MD system
- Processed insurance authorizations prior to scheduling services for patients
- Demonstrated excellent customer service skills while interacting with patients, families, and healthcare providers.
Dental Front Office Receptionist
Desert Valley Dental
2022.02 - 2022.06
- Maintained a clean and organized reception area to ensure a professional environment for patients
- Reviewed insurance policies for coverage details and submitted claims accordingly
- Scheduled follow up visits for patients according to their treatment plan requirements
- Processed payments accurately, balancing daily cash drawers and handling credit card transactions
- Conducted chart audits for accuracy of patient data entry in accordance with HIPAA regulations
- Tracked patient accounts receivables by following up on unpaid invoices
- Prepared reports on office operations using Microsoft Office Suite applications
- Performed administrative tasks such as ordering supplies, maintaining inventory levels, and managing correspondence.
Inbound Call Center Representative
Teleperformance USA
2020.06 - 2022.02
- Maintained up-to-date knowledge of all products, services, policies and procedures
- Recorded detailed notes during each phone interaction for future reference
- Communicated professionally with customers at all times while demonstrating empathy
- Fulfilled requests by clarifying desired information and completing transactions
- Identified opportunities to improve customer service processes to enhance customer experience
- Performed data entry functions accurately and in a timely manner for customer records
- Answered inbound calls from customers, providing accurate information and resolving customer issues efficiently.
Data entry Process Associate
Infosys BPM
2018.04 - 2020.06
- Utilized problem-solving skills to troubleshoot system errors in timely manner
- Communicated with internal and external clients regarding product issues to make appropriate adjustments
- Analyzed existing systems, identified areas for improvement, and developed strategies for optimizing performance
- Provided training to new staff on operational processes and procedures
- Documented all process changes accurately in order to maintain updated records
- Prepared monthly reports outlining key performance metrics such as efficiency rates and productivity levels
- Executed process changes to reduce lead time and increase customer satisfaction.
Administrative Assistant II
Nevada Department of Wildlife
2017.11 - 2018.03
- Maintained files and filing, keeping sensitive information confidential
- Answered phone calls, directed inquiries to appropriate personnel, responded to customer requests in a timely manner
- Provided administrative support to management staff, including scheduling meetings and appointments, preparing agendas, taking minutes, and maintaining records
- Assisted in the preparation of presentations using Microsoft Office Suite applications such as Word, Excel, PowerPoint
- Compiled and entered data into various databases to ensure accuracy and completeness
- Maintained database of client contact information with accuracy and attention to detail.
Administrative Assistant
Harry's Business Machines
2015.07 - 2017.11
- Maintained files and filing, keeping sensitive information confidential
- Answered phone calls, directed inquiries to appropriate personnel, responded to customer requests in a timely manner
- Provided administrative support to management staff, including scheduling meetings and appointments, preparing agendas, taking minutes, and maintaining records
- Assisted in the preparation of presentations using Microsoft Office Suite applications such as Word, Excel, PowerPoint
- Compiled and entered data into various databases to ensure accuracy and completeness.
Durable Medical Equipment Representative
Preferred Homecare
2014.09 - 2015.07
- Strong problem solving skills with the capacity to think quickly under pressure
- Knowledgeable of Medicare and Medicaid regulations and reimbursement guidelines for DME services
- Maintained up-to-date records of all deliveries, repairs, installations, returns
- Developed effective communication skills in order to effectively interact with customers and colleagues
- Successfully completed a variety of training courses related to DME sales and operations
- Performed detailed inspections of incoming shipments for accuracy prior to delivery
- Exhibited exemplary time management abilities by consistently meeting deadlines on projects.
Dental Front Office Coordinator
Absolute Dental Practice
2013.07 - 2014.09
- Provided excellent customer service to patients, answered phone inquiries and managed patient records
- Processed claims electronically through various dental software programs
- Maintained accurate billing records using computerized systems
- Coordinated the daily operations of the front desk area such as scheduling appointments and verifying insurance eligibility
- Maintained updated knowledge of dental terminology and procedures to best serve patients' needs
- Answered questions from patients regarding insurance coverage and payment options
- Assisted with special projects as needed including inventory management and marketing initiatives.
Administrative Assistant & Dispatcher
United Site Services
2006.08 - 2013.01
- Answered phone calls and emails to provide information, resulting in effective business correspondence
- Provided secretarial and office management support while building cooperative working relationships
- Scheduled appointments, meetings, and events for management staff
- Scheduled loads according to priority and available equipment
- Monitored dispatch board and adjusted call priorities regularly based on caller needs
- Utilized various software systems to facilitate movement, planning and scheduling
- Provided real-time alerts to route drivers about road and weather hazards to complete 90 days without a driver accident
- Oversaw over 22 route drivers' dispatching, route planning, and vehicle tracking
- Collaborated closely with team members to meet project deadlines, develop solutions, and deliver project requirements
- Provided excellent service and attention when dealing with customers face-to-face or over the phone.
Education
Associate in Arts (A.A.) -
Truckee Meadows Community College
Reno, NevadaHigh School Diploma -
Thomas Stone High School
Waldorf, Maryland06.2004
Skills
- Microsoft Office Proficiency
- Customer Service
- Attention to Detail
- Process Improvement
- Problem Solving
- Team Collaboration
- Patient Scheduling
- Office Organization
- Empathy and Compassion
- Appointment Confirmation
Personal Information
Highly organized candidate experienced in providing comprehensive clerical and administrative support. Proven track record of managing daily office operations, coordinating calendars, scheduling appointments, and handling incoming and outgoing calls. Adept at creating and maintaining filing systems and using office software applications. Committed to providing outstanding customer service and ensuring the accuracy of administrative tasks.
References
References available upon request
Timeline
Service Technician II
Nevada Department of Motor Vehicles
2023.06 - 2024.03
Patient Scheduling Coordinator
Skin Cancer and Dermatology Institute
2022.09 - 2023.05
Dental Front Office Receptionist
Desert Valley Dental
2022.02 - 2022.06
Inbound Call Center Representative
Teleperformance USA
2020.06 - 2022.02
Data entry Process Associate
Infosys BPM
2018.04 - 2020.06
Administrative Assistant II
Nevada Department of Wildlife
2017.11 - 2018.03
Administrative Assistant
Harry's Business Machines
2015.07 - 2017.11
Durable Medical Equipment Representative
Preferred Homecare
2014.09 - 2015.07
Dental Front Office Coordinator
Absolute Dental Practice
2013.07 - 2014.09
Administrative Assistant & Dispatcher
United Site Services
2006.08 - 2013.01
Associate in Arts (A.A.) -
Truckee Meadows Community College
High School Diploma -
Thomas Stone High School
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