Mindy Cowell
Ash Flat,AR
Summary
Qualified Optician/Opthalmic Technician bringing more than 22 years of related experience and passion for customer service. Builds strong relationships, satisfies needs and handles high-volume workloads in fast-paced office environments.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Optical Manager/Optician
Progressive Eyecare
Cherokee Village, AR
10.2018 - 12.2023
- Pretested patients prior to optometrist examination assessing pressures, visual acuities, and autorefraction.
- Visual fields, prep for Cataract Surgery, prep for Lasik, Prep for Yag laser.
- Telephoned appointment-holders on day before to confirm times, contacted no-shows, obtained insurance pre-authorization and notified patients of there insurance eligibility.
- Processed payments for products purchased by customers.
- Participated in continuing education courses related to optometry technology advances.
- Submitted patient insurance and managed bookkeeping and bill pay.
- Work in EMR to check patients in and out of there appointments
- Called all preappointed yearly exams
- Managed HIPAA compliance
- Inventory Mangement
- Bill patients insurance claims, post insurance payments in patients EMR
Optical Manager/Front Desk Receptionist
The Center For Eye Care And Optical
Biloxi, MS
08.2013 - 10.2018
- Prepared reports on sales trends, budgeting, and operational performance.
- Provide excellent customer service to all patients.
- Performed administrative tasks such as scheduling appointments and processing payments.
- Collaborated with other departments within the organization to meet customer needs.
- Ensured compliance with all applicable laws related to eye care services.
- Submitted patient insurance claims, managed bookkeeping and bill pay.
- Post all insurance payments in patients EMR
- Pulled patient insurance information, placed corrective lenses orders and checked patients in and out of appointments.
- Documented customer prescriptions, wrote detailed work orders and collected payments to facilitate smooth appointments.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Greeted customers warmly and made them feel welcome.
Education
Associate of Science -
SMSU-Southern Missouri Univ
West Plains12-2001
Skills
- Appointment Scheduling
- Document Management
- Licensed by ABO(American Board of Opticianry) Optical Dispensers
- Patient History Documentation
- Attention to Detail
- Billing Processing
- Inventory Management
- Written Communication
- Problem-Solving
- Multitasking
- MS Office
- Effective Communication
- Customer Service
- Evaluating Patients
- Analytical Skills
Certification
- ABO May 2015
References
References available upon request.
Timeline
Optical Manager/Optician
Progressive Eyecare
10.2018 - 12.2023
Optical Manager/Front Desk Receptionist
The Center For Eye Care And Optical
08.2013 - 10.2018
Associate of Science -
SMSU-Southern Missouri Univ