Mindy Dance
Dawson,IL
Summary
Dynamic Office Manager and IT Director with a proven track record at CD Electric, LLC, and the Town of Normal. Excelled in customer service and technology optimization, significantly enhancing system security and operational efficiency. Skilled in office administration and strategic IT management, fostering innovation and driving business growth.
Overview
27
27
years of professional experience
Work History
Office Manager
CD Electric, LLC
05.2011 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Maintained accurate payroll data, payroll tax information and IRA contributions for employees. Filed payroll tax reports in a timely manner.
Director of Information Technology
Town of Normal
07.1998 - 04.2020
- Implemented a robust IT governance framework that ensured compliance with industry regulations, reduced risks, and improved overall system security.
- Identified opportunities for application optimization, redesign and development and troubleshot and resolved user and application issues.
- Analyzed department and job-related functionality requirements to align technology priorities with business needs.
- Implemented an effective data backup and disaster recovery plan to minimize potential losses due to unforeseen events or security breaches.
- Stayed abreast of technology advancements, emerging standards, and IS regulations to meet strategic technology goals.
- Successfully managed large-scale IT projects from inception through completion while adhering to strict timelines and budget constraints.
- Developed a comprehensive IT strategy aligned with business objectives to support organizational growth and drive innovation.
- Optimized IT budget allocation by identifying cost-saving opportunities and reallocating resources towards high-impact projects.
- Deployed, monitored and maintained system installation, upgrades and network integration.
- Documented and analyzed processes and procedures and adhered to regulatory guidance.
- Developed, tracked, and controlled information technology operating budgets and cost and benefit analyses for IT spending initiatives.
- Promoted employee skill development by creating targeted training programs that addressed both current needs and future technology trends within the industry.
- Fostered positive working environment that encouraged innovation, collaboration and accountability and managed end-user needs with functional and security responsibilities.
- Implemented and maintained technology and software budget.
- Managed life cycle replacement of hardware and software.
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
- Liaised with other departments to minimize network interruptions and possible downtimes.
Education
High School Diploma -
Edinburg High Scool
Edinburg, IL06-1982
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Data entry
- Clear oral/written communication
- Customer relations
- Administrative support
- Payroll processing
- Bookkeeping
- Document management
- Clerical support
- Employee supervision
- Business administration
- Report preparation
- Staff training
Timeline
Office Manager
CD Electric, LLC
05.2011 - Current
Director of Information Technology
Town of Normal
07.1998 - 04.2020
High School Diploma -
Edinburg High Scool
Similar Profiles
Chance DobbsChance Dobbs
Owner at CD Improvements, LLCOwner at CD Improvements, LLC
Diana HarmonDiana Harmon
Insurance Agent at CD Services LLCInsurance Agent at CD Services LLC
Nelia FurtadoNelia Furtado
Logistics Supervisor at CD Aero LLC /formerly Aerovox)Logistics Supervisor at CD Aero LLC /formerly Aerovox)