Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Mindy Daves

Herald

Summary

I am a dedicated employee who loves to learn new things. I work hard to meet goals and communicate clearly. I am a team player while being able to work alone. I self motivate while helping those around me stay engaged.

Overview

6
6
years of professional experience

Work History

Salesperson

FAR, HD SUPPLY
08.2021 - 02.2024
  • Increased client acquisition through winning sales presentations and competitive proposals
  • Achieved business objectives for account acquisition, revenue and profit margins
  • Followed up on customer leads, developed mail lists and performed cold calls
  • Addressed customer complaints and questions to increase satisfaction
  • Maintained up-to-date knowledge about products and promotions
  • Developed project deadlines and schedules to meet sales goals
  • Handled billing inquiries and provided customers with account changes based on requests
  • Provided customers with clear understanding of charges, billing and price changes

PROPERTY MANAGER

CCEB
01.2020 - 10.2021
  • Inspected property every day, took pictures and wrote reports regarding findings for submission to CCEB
  • Coordinated maintenance improvements in compliance with CCEB and county agreements to ensure timely completion, tenant acceptance, occupancy and rent commencement
  • Conducted inventories of and delivered building supplies
  • Prepared detailed budgets and reports on financial conditions of America river commons property for CCEB
  • Supervised production of annual rent, operating expense and real estate tax adjustments
  • Drafted staffing plans each week for staff of 15 workers
  • Oversaw budgeting process for assigned properties
  • Collected monthly assessments, rental fees, deposits and utilities payments
  • Developed strong, professional relationships with management and residents by initiating collaboration and delivering exemplary service and engagement
  • Negotiated with outside contractors to obtain reasonable fees for work
  • Maintained in-depth knowledge of competition through consistent evaluation of market conditions and trends
  • Fully abstracted all leases and entered all pertinent information into Yardi and onsite management system
  • Showed tenants around properties, highlighting features and redirecting concerns to capture interest
  • Created staff schedules in response to community needs
  • Maintained accurate records of all correspondence with and from tenants
  • Increased occupancy from 85% to 96% through marketing and retention
  • Monitored and documented all income, including delinquencies
  • Taught, promoted and enforced safe work practices among on-site staff
  • Monitored common areas for cleanliness and safety
  • Updated tenant and unit information to keep current in housing database
  • Prepared and submitted monthly tenant visit logs in timely manner
  • Reviewed all leases to guarantee proper level of service for tenants
  • Developed and managed highly skilled on-site staff through effective recruitment, training and motivation
  • Planned and conducted meetings on monthly basis to enable residents to voice concerns and provide forum for issues to be addressed
  • Cultivated rapport with clients to ensure expectations were met for high-end event space rentals
  • Recommended clarifications and changes in program policies to director of property management
  • Achieved highest possible net operating income by implementing cost control and revenue improvement programs
  • Maintained excellent customer relationships by adhering to '10 Pledges of Customer Service.'
  • Wrote clear and concise owner's reports based on findings from quarterly financial statements
  • Solicited and analyzed bids for repairs, renovation and general maintenance
  • Executed leases with new and returning tenants, collecting all pertinent information including background investigations and credit checks
  • Answered calls and responded to inquiries from various parties, using strong active listening and open-ended questioning skills to resolve problems
  • Created and updated marketing materials for department programs and properties
  • Inspected properties regularly to identify deficiencies and schedule repairs
  • Directed collection of more than $1.5 million in monthly income with consistently high payment rates
  • Maintained tenant relations with regular tenant visits and phone calls
  • Contacted and followed up with tenants on renewal notices
  • Managed day-to-day operations for 300-unit residential property with over 300 occupants
  • Maintained accurate and updated websites and printed materials
  • Recognized for fostering good working relationships with owners, residents and board members
  • Reviewed completed applications and assessed household information against file history and program regulations
  • Conducted apartment tours for potential tenants and answered any questions
  • Provided tours of property and amenities to prospective tenants and offered valuable information regarding major features
  • Completed documents for outside agencies such as landlord references
  • Reviewed and interpreted vendor contracts to effectively enforce all requirements
  • Compiled and conveyed all operational and financial data to regional manager
  • Monitored all infrastructure and building expenses and reviewed and approved invoices
  • Coordinated general maintenance and repairs to keep facilities operational and attractive
  • Maintained thorough, accurate and compliant records for internal and regulatory audits
  • Conducted annual re-examination appointments and housekeeping inspections
  • Contacted tenants to collect overdue rent or to discuss other important issues
  • Acted as liaison between construction manager and tenant during build-out phase of tenant suite
  • Handled resident complaints and expedited all maintenance requests
  • Managed routine maintenance and emergency response services provided by contractors and vendors
  • Managed overall tenant relations, including promoting tenant satisfaction and streamlining services delivery
  • Implemented processes to provide residents benefits of clean, safe and well-maintained community
  • Implemented business strategies to maximize tenant satisfaction and reduce vacancies
  • Coordinated maintenance and repair requests with maintenance department and contacted contractors for bid proposals
  • Established and implemented leasing goals while managing effective lease expiration program
  • Developed and implemented strategic plan for property management
  • Worked with owners to identify, develop and achieve community goals and objectives
  • Managed all day-to-day activities involving tenants, subcontractors and property management
  • Disbursed petty cash to engineering staff and property personnel
  • Oversaw daily operations, maintenance and administration of various properties
  • Enhanced event space quality by partnering with construction crews and contractors to complete maintenance and repairs
  • Regularly updated asset management staff regarding leasing and property status
  • Collected and maintained careful records of rental payments
  • Directed sales and marketing plans to maximize rental income and increase occupancy rates
  • Oversaw projects through timely completion, including inquiry response, event coordination, and on-site support for feature film productions and events
  • Remained aware of all construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes
  • Inspected property every daily, took pictures and wrote reports regarding findings for submission to manager
  • Coordinated property improvements in compliance with CCEB agreements to ensure timely completion, tenant acceptance, occupancy and rent commencement
  • Prepared detailed budgets and reports on financial conditions of America river commons property for CCEB

SALES REPRESENTATIVE MANAGER

Maintenance Supply Headquarters
05.2018 - 01.2019
  • Tracked weekly sales to develop senior leadership reports for business development planning
  • Developed and significantly grew multifamily maintenance territory over year
  • Reduced process gaps by hiring, supervising and coaching 5 employees on sales strategies and protocols, optimizing performance, growth and profitability
  • Generated sales by executing complete sales cycle process and break-even rate-tracking through contract negotiations and close
  • Boosted team morale and overall sales volume by creating employee incentive sales contests
  • Partnered with marketing team to align sales strategy with brand messaging across all communication channels
  • Gained market share in new sales performance through marketing and relationships
  • Collaborated with 20-person team to effectively manage $1.5 annual marketing budget
  • Exceeded sales goals and improved profitability by aligning sales strategies and business plans with market trends
  • Formalized sales process to enhance operations and promote acquisition of new customers
  • Liaised between cross-functional groups involved in production, design and delivery of products
  • Streamlined new market entry processes by developing and implementing forecast order system
  • Kept up with latest trends and recommended enhancements to enhance company product offerings
  • Generated company growth for consecutive through market expansion and sales
  • Managed revenue strategies, sales and customer engagement tactics, increasing client base 45%
  • Created and finalized quotes to complete deals between company, vendors and customers
  • Researched and capitalized on emerging opportunities to build business and expand customer base
  • Boosted monthly sales by 150% and exceeded lead conversion and sales goals
  • Built relations with international suppliers while liaising with factories to develop, design and select product for retail roll-out
  • Catapulted sales, resulting in $1.5 in yearly revenue
  • Leveraged rapport with key retail account leadership to up-sell vendor partnerships
  • Projected more than $200,000 in sales during 2018 and achieved 150% of target
  • Collaborated with suppliers to expand market, increasing revenue
  • Hired and motivated other-member sales team achieving over $350,000 in new sales per year
  • Developed and implemented new sales strategies to update product lines

Education

Associate of Science - Psychology

Sacramento City College
Sacramento, CA

Associate of Science - Social Sciences

Sacramento City College
Sacramento, CA

Associate of Arts - English Language And Literature

Sacramento City College
Sacramento, CA

Skills

  • New construction
  • Knowledge of leasing and market conditions
  • Commercial property
  • Fair housing mandates
  • Skilled multi-tasker
  • Multi-family property management
  • Valid California driver's license
  • Microsoft Office
  • Sales and marketing
  • Process improvement
  • Project organization
  • Inventory management
  • Property management
  • Budget preparation
  • Market analysis
  • Maintenance coordination
  • Financial reporting
  • Staff management
  • Team building
  • Conflict resolution
  • Exceptional oral and written communication skills
  • Administrative support
  • Financial budgeting and reporting
  • Data entry
  • Microsoft office
  • Office staffing
  • Staff coordination
  • Employee motivation and guidance

Accomplishments

  • Collaborated with team of 15 in the development of property.
  • Maintained 97% or higher occupancy rate for entire length of employment.
  • Collaborated with team of 12 in the development of property renovation.
  • Documented and resolved staff accountability which led to less delayed time on renovation project.
  • Increased occupancy rates from 70% to 97% in 3 months.
  • Ranked #12 in the west for 2023.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Timeline

Salesperson

FAR, HD SUPPLY
08.2021 - 02.2024

PROPERTY MANAGER

CCEB
01.2020 - 10.2021

SALES REPRESENTATIVE MANAGER

Maintenance Supply Headquarters
05.2018 - 01.2019

Associate of Science - Social Sciences

Sacramento City College

Associate of Arts - English Language And Literature

Sacramento City College

Associate of Science - Psychology

Sacramento City College

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Mindy Daves