Mindy Efaw
Fairmont,WV
Summary
Accomplished General Manager with a proven track record at all establishments, enhancing operational efficiency and customer satisfaction. Skilled in leadership and operations management, I excel in fostering team growth and building lasting client relationships. Achieved consistent sales growth through innovative strategies and effective team coaching, demonstrating a unique blend of technical and interpersonal skills.
Professional managerial candidate with deep understanding of operational excellence and team leadership. Proven ability to drive growth and enhance productivity through strategic planning and effective resource management. Emphasizes collaboration and adaptability to meet organizational goals, showcasing excellent problem-solving and decision-making abilities.
Diligent manager with solid background in managing daily operations and driving team performance. Successfully led various projects, ensuring seamless execution and improved operational efficiency. Demonstrated strategic planning and effective communication skills.
Experienced with strategic planning, team leadership, and operational excellence. Utilizes forward-thinking approach to drive business growth and streamline processes. Track record of fostering collaborative environments and achieving measurable results.
Professional leader with comprehensive experience in driving operational excellence and strategic growth. Proven track record of fostering team collaboration and achieving impactful results in dynamic environments. Skilled in navigating complex challenges, optimizing processes, and cultivating positive workplace cultures. Known for adaptability, effective communication, and strong decision-making abilities.
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
22
22
years of professional experience
Work History
General Manager
Dark and Dusty Tap House
01.2024 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Formulated policies and procedures to streamline operations.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Enhanced customer satisfaction with introduction of customer feedback system, leading to service improvements and repeat business.
- Developed and executed comprehensive employee training program, elevating staff skills and improving service delivery.
General Manager
Apple Annies Bakery
03.2022 - 01.2024
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Championed continuous improvement initiatives that enhanced operational performance across all departments.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Enhanced customer satisfaction with introduction of customer feedback system, leading to service improvements and repeat business.
- Developed and executed comprehensive employee training program, elevating staff skills and improving service delivery.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
Hospitality Supervisor
Muriales Italian Kitchen
11.2002 - 03.2022
- Conducted regular performance evaluations for team members, offering constructive feedback for improvement and celebrating success where appropriate.
- Streamlined operational efficiency by implementing effective scheduling and staff management practices.
- Stayed abreast of industry trends in order to make informed decisions about future business operations and stay competitive in the marketplace.
- Optimized inventory control by conducting regular stock checks and maintaining accurate records for cost management purposes.
- Contributed to overall business growth by identifying potential areas for improvement in operations, guest services, or staff performance.
- Overcame challenging situations involving unhappy guests or unforeseen issues with grace under pressure to maintain overall satisfaction levels among clientele base consistently high.
- Reduced employee turnover rates by creating a supportive work environment that encouraged professional growth.
- Ensured seamless guest experiences by coordinating room assignments, reservations, and special requests.
- Managed daily financial transactions accurately, reconciling cash registers and preparing bank deposits as needed.
- Increased return visits from satisfied customers by fostering a welcoming atmosphere through exceptional service standards.
- Maintained high levels of cleanliness throughout the property, ensuring compliance with health regulations and company policies.
- Implemented safety protocols to minimize accidents or hazards while maintaining a secure environment for all guests and employees.
- Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
- Boosted revenue with upselling techniques and promotion of special events or packages to guests.
- Minimized complaints through proactive issue resolution and consistent follow-up with guests.
- Elevated team performance through regular training sessions focused on customer service and communication skills.
Education
High School Diploma -
East Fairmont High School
Fairmont, WV05-2000
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Effective leader
- Time management
- Training and coaching
- Customer relations
- Relationship building
- Staff training/development
- Customer relationship management
Timeline
General Manager
Dark and Dusty Tap House
01.2024 - Current
General Manager
Apple Annies Bakery
03.2022 - 01.2024
Hospitality Supervisor
Muriales Italian Kitchen
11.2002 - 03.2022
High School Diploma -
East Fairmont High School
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