Mindy Fletcher
Dallas,TX
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. A willingness to take on added responsibilities to meet team goals. My approach consistently improves customer satisfaction and operational efficiency. Organized and dependable candidate successful at managing multiple priorities with a positive attitude
Overview
3
3
years of professional experience
Work History
Bowling Attendant
Main Event
04.2022 - Current
- Handled cash transactions accurately while maintaining strong attention to detail during busy periods of operation.
- Assisted customers with lane set-up, shoe rental, and equipment selection for optimal performance.
- Ensured smooth transitions between groups by efficiently resetting lanes and managing waitlists.
- Fostered positive relationships with regular customers through attentive service delivery that catered specifically to their needs on each visit.
- Adapted quickly during unexpected situations such as power outages or equipment malfunctions to keep business running smoothly without compromising customer satisfaction.
- Collaborated with the foodservice team to provide seamless dining experiences for guests at their lanes.
- Ensured safety protocols were followed consistently by both employees and guests within the facility''s premises.
- Greeted guests and attended to related needs.
- Responded to guest inquiries and service issues.
- Monitored use of facility and addressed or reported potential hazards.
- Enhanced customer experience by providing exceptional service and promptly addressing inquiries.
- Trained new staff members in proper procedures, equipment handling, and customer service best practices.
- Followed posted height and age restrictions and denied access to attraction for guests under minimum requirements.
- Built and established positive relationships with patrons, team members and supervisors.
- Monitored guests and enforced rules, maintaining safety for visitors and staff.
- Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.
- Promoted safety of visitors and mitigated liability risks by monitoring recreation areas, enforcing rules and safety policies.
- Trained new recreation attendants on safety procedures and customer service tactics.
- Set up promotional displays and equipment for special events and activities.
- Improved overall efficiency by developing streamlined processes for lane turnover and customer management.
Dispatcher
Dry Force
03.2024 - 06.2024
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely times of arrival to start services
- Directed dispatching, routing, and tracking 30 fleet vehicles.
- Maintained updated and detailed records of calls in physical and electronic database.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Streamlined the dispatch process by organizing resources and routes, optimizing response efforts.
- Demonstrated adaptability in evolving situations by adjusting strategies in real-time as new information became available.
- Closely monitored dispatch board to triage and prioritize over 70 daily calls.
- Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
- Monitored vehicle locations to coordinate timely arrivals.
- Answered phone calls and responded to customer emails.
- Scheduled and organized driving routes
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
- Utilized customer feedback to improve customer service.
- Developed and implemented customer service policies and procedures.
- Provided customers with information on products and services.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
Footwear Team Lead
Dick's Sporting Goods, Inc
03.2021 - 03.2024
- Streamlined inventory management by conducting regular audits and implementing efficient organization techniques.
- Built and maintained productive working relationships with team members and set and maintained high standards of performance in footwear sales.
- Collaborated with other departments for seamless coordination during promotional events and seasonal changes in merchandise.
- Implemented loss prevention measures by supervising fitting rooms closely and maintaining awareness of suspicious behavior within the store.
- Improved team productivity by providing ongoing coaching, feedback, and support to staff members.
- Delivered informed and professional customer service and assessed client needs to best recommend footwear products.
- Prioritized and managed multiple projects and integrated leadership responsibilities with selling role.
- Demonstrated inspirational attitude that contributed to positive team and sales environment.
- Mentored new employees on company policies, procedures, and best practices for superior job performance.
- Monitored industry trends to stay informed on emerging products, styles, materials in order to better serve customers.
- Handled complex customer complaints or inquiries professionally while involving upper management when necessary to reach resolutions quickly.
- Increased sales performance through consistent upselling and cross-selling strategies.
- Boosted store reputation through excellent customer service, addressing concerns promptly, and offering tailored solutions.
- Fostered a team culture that prioritized camaraderie, cooperation, and mutual respect among employees in the footwear department.
- Serviced multiple customers at once, multi-tasked and enthusiastically handled special projects.
- Organized store merchandise racks by size, style, and color to maintain clean, visually-appealing showroom.
- Grew product knowledge and fashion expertise continually, helped customers find shoes to complement outfits and suggested items to match needs.
- Operated cash register to process payments and provided receipts to establish proof of transaction.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
- Registered customer information on database to enable tracking history and maintain accurate records.
- Assembled promotional displays to increase brand awareness and attract customers.
- Promoted our in-store credit opportunities to work towards meeting set sales quotas.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed efficient cash register operations.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Education
Bachelor of Science - Business Management
University of Phoenix
Pittsburgh05.2004
Skills
- Patience and Empathy
- Reliability and punctuality
- Cleanliness and hygiene
- Safety awareness
- Customer Engagement
- Cash handling proficiency
- Time Management
- Customer Service
- Employee Training
- Equipment Maintenance
love outdoor music, hiking, kayaking, walking, going to the movies and seeing friends
I enjoy the fresh air and being active to help maintain a good life/work balance. I enjoy engaging with others on the trail and parks i visit
Timeline
Dispatcher
Dry Force
03.2024 - 06.2024
Bowling Attendant
Main Event
04.2022 - Current
Footwear Team Lead
Dick's Sporting Goods, Inc
03.2021 - 03.2024
Bachelor of Science - Business Management
University of Phoenix
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