Summary
Overview
Work History
Education
Skills
See Brag Book
Timeline
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Mindy Fonger-Septer

Ada,MI

Summary

Dynamic leader with a proven track record at Janssen, Pfizer, and Merck. Consistently enhancing customer satisfaction and surpassing sales targets through expert customer engagement and strategic planning. Proficient in office management and skilled in verbal communication, adept at cultivating relationships and driving performance improvement. Demonstrated exceptional leadership and supervision abilities by achieving significant market share growth.

Overview

31
31
years of professional experience

Work History

Office Administrator

Family Health Partners, P.C.
05.2014 - Current
  • Managed appointments, registrations and patient relations in busy medical office.
  • Assisted in budget planning for the medical office by analyzing financial data, identifying cost-saving opportunities, and making recommendations to the provider.
  • Addressed patient inquiries promptly, providing clear explanations about treatment plans, insurance coverage, billing processes, or other concerns as needed.
  • Aided with prescription refill requests.
  • Streamlined medical office operations by implementing efficient scheduling and appointment management systems.
  • Optimized patient flow within the clinic by coordinating with clinical staff for smooth transition between appointments and procedures.
  • Maintained strict confidentiality of sensitive patient data in accordance with applicable laws, regulations, and ethical guidelines.
  • Supported physicians in providing high-quality patient care through effective organization of medical records, lab results, and diagnostic reports.

Vaccine Specialist

Merck Pharmaceuticals
06.2007 - 05.2014
  • Conducted regular reviews of operations and identified areas for improvement.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Followed all company policies and procedures to deliver quality work.
  • Collaborated with cross-functional teams to achieve project goals on time and within budget.
  • Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
  • Generated reports detailing findings and recommendations.
  • Improved team collaboration by initiating regular strategy meetings.
  • Analyzed sales data to identify trends and adjust marketing strategies accordingly.
  • Enhanced customer satisfaction with timely and accurate issue resolution.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked well in a team setting, providing support and guidance.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Organized and detail-oriented with a strong work ethic.

Pharmaceutical Healthcare Representative

Pfizer
01.2005 - 04.2007
  • Assisted marketing team in developing promotional materials that showcased product features and benefits accurately.
  • Branded products through effective salesmanship and maintained long-term relationships with clients.
  • Used consultative sales approach to understand and meet customer needs.
  • Contacted customers and prospects to generate new business to achieve company growth goals.
  • Maintained routine communication with clients to assess overall satisfaction, resolve complaints, and promote new offerings.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Worked to develop network by identifying and pursuing new leads, attending industry events, and building rapport with clients.
  • Monitored weekly sales to write reports for senior leadership and streamline operational processes.
  • Demonstrated products and specific features at customer locations and special events.
  • Delivered engaging presentations to educate healthcare providers on the benefits and usage of medications.

Pharmaceutical Sales Representative

Janssen Pharmaceuticals
12.2001 - 12.2005
  • Educated physicians and pharmacists on drug use, benefits, dosage and risks.
  • Expanded market share by identifying potential clients and successfully converting them to long-term customers.
  • Achieved individual, territory and company goals for sales, market share, call metrics and sample distribution.
  • Facilitated successful negotiations for contracts, securing favorable terms that contributed to sustained business growth.
  • Collaborated with marketing team for the successful launch of new pharmaceutical products, resulting in increased sales.
  • Established productive partnerships with key opinion leaders within the medical community, further expanding brand awareness.
  • Demonstrated strong product knowledge during client interactions, effectively addressing concerns and increasing trust in the product line.
  • Successfully adapted selling techniques according to evolving healthcare regulations and market conditions to maintain competitiveness in the industry.
  • Communicated with customers by employing effective selling, listening and negotiation skills while using proper terminology, approved messaging and branded materials.
  • Engaged clients in informational program discussions and presentations by providing value-added education and product benefits to grow product volume.

Durable Medical Equipment Sales Representative

White and White
09.2000 - 11.2001
  • Expanded customer base through cold calling, networking, and relationship building.
  • Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
  • Built relationships with customers and community to promote long term business growth.

Medical Social Worker

Spectrum Health Hospitals
06.1993 - 08.2001
  • Explained medical care options to help families make informed healthcare decisions.
  • Documented case notes daily and coordinated follow-up for seamless case management.
  • Worked with medical teams, patients and families to implement effective treatment plans.
  • Collaborated with medical professionals to advocate for the unique psychosocial needs of each patient within a holistic care approach.
  • Offered crisis intervention services to address urgent concerns related to mental health, substance abuse, or domestic violence issues.
  • Provided emotional support to patients and families during critical health situations, promoting coping mechanisms and resilience.
  • Organized clinical documentation, treatment plans, and referrals.
  • Helped clients develop new coping mechanisms and techniques to drive behavior modification.
  • Maintained detailed documentation of client progress, adhering to strict confidentiality guidelines in compliance with HIPAA regulations.
  • Facilitated support groups for patients and families dealing with chronic illness or grief, fostering mutual understanding and connection.
  • Promoted effective communication between patients, families, and medical staff through skilled mediation techniques during challenging conversations.

Education

Master of Science - Social Work

Grand Valley State University
Allendale, MI
05-1999

Bachelor of Science - Social Work

Grand Rapids Baptist College (Cornerstone)
Grand Rapids, MI
05-1993

Skills

  • Time Management
  • Office Administration
  • Office Management
  • Customer Engagement
  • Verbal Communication
  • Leadership and supervision
  • Scheduling appointments
  • Payroll
  • Workforce Management
  • Strategic Planning
  • Performance Improvement

See Brag Book

Professional Representative Achievement 2004

Presidents Trophy Award 2001

Regional Rookie of the Year Award 2001

District Rookie of the Year Award 2001

Timeline

Office Administrator

Family Health Partners, P.C.
05.2014 - Current

Vaccine Specialist

Merck Pharmaceuticals
06.2007 - 05.2014

Pharmaceutical Healthcare Representative

Pfizer
01.2005 - 04.2007

Pharmaceutical Sales Representative

Janssen Pharmaceuticals
12.2001 - 12.2005

Durable Medical Equipment Sales Representative

White and White
09.2000 - 11.2001

Medical Social Worker

Spectrum Health Hospitals
06.1993 - 08.2001

Master of Science - Social Work

Grand Valley State University

Bachelor of Science - Social Work

Grand Rapids Baptist College (Cornerstone)

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Mindy Fonger-Septer