Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Hi, I’m

MINDY FUSETTI-HAFEY

Orient,USA

Summary

Organizational Leader utilizing experience and education to ensure the organization is profitable and sustainable.

Experienced with strategic planning, team leadership, and operational excellence. Utilizes proven methodologies to drive business growth and enhance organizational performance. Track record of successfully leading diverse teams and managing complex projects.

Overview

22
years of professional experience
1
Certification

Work History

RCS Logistics

Sr. Director US Air Operations
11.2022 - Current

Job overview

  • Responsible for all air operational functions at branch locations and 3PL partner facilities on the East and West coast
  • Led strategic initiatives to drive organizational growth and innovation.
  • Support Corporate Transition for Air Freight market conditions
  • Improved operational efficiency by implementing streamlined processes and technologies.
  • Created and established 3PL program including relationship building, financial analysis, pricing negotiations, process implementation and billing
  • Established warehousing processes for Columbus, OH and Chicago, IL facilities for additional revenue generation
  • Spearheaded cross-functional teams for successful project delivery and alignment with corporate goals.
  • Establish new processes for KPI implementation, financial assessments, and Performance reviews
  • Enhanced employee engagement and retention through targeted development programs and initiatives.
  • Identify and Support revenue increases for East Coast CFS facilities including storage, pick and pack, and ecommerce
  • Developed comprehensive business strategies for increased competitive advantage and market penetration.
  • Target Financial transformation - Financial- Budget Process, Cost-Savings tracking, Revenue increase, financial training for all office/warehouse employees
  • Achieved revenue growth with effective sales and marketing strategies.
  • Assist with KPI and Metric Transformation/implementation with Business Analytics Team
  • Championed data-driven decision-making, leveraging analytics to optimize business outcomes.
  • Facilitate Culture Transformation: Talent improvements; Continuity & Consistency across network; Established high standards in all areas of US Air imports
  • Managed large-scale budgets to ensure financial stability and sustainable growth.
  • Primary focus is on financial transformation and revenue generation along with establishing SOPs for uniformity across all facilities
  • Optimized supply chain management for enhanced efficiency and cost-effectiveness.
  • Partner internally to identify ports of entry that can provide cost savings and decrease overall transit for customers
  • Improved cross-departmental collaboration, establishing communication channels and shared objectives.
  • Partnered with Domestic team to create FTL, LTL, small parcel network and establish relationships directly with local carriers for growth and implementation
  • Cultivated a culture of innovation by promoting creative thinking and encouraging employees to take calculated risks in pursuit of solutions.
  • Created an agile working environment, enabling rapid response to changing business needs without sacrificing quality or performance standards.
  • Implemented cost-saving measures through effective resource allocation and budget management.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

RCS Logistics

General Manager - Columbus
12.2020 - 11.2022

Job overview

  • Managed 17 direct reports – CFS Operations and Front Office Operations
  • Responsible for leadership and development of all direct and indirect reports within multiple operating stations
  • Ensured annual reviews completed and 1-1’s conducted with timeliness and in accordance with company policies
  • Provided performance feedback and positive recognition in a timely, consistent, and clear manner
  • Responsible for proactive corrective action plans with personnel
  • Fostered positive atmosphere and working environment with high standards for results and performance in all areas - warehouse, office, finance, domestic trucking, customer service, accounting, cost-control, etc
  • Responsible for meeting or exceeding facility’s annual budget requirements, including but not limited to: Temporary Workers; Office and Warehouse Supplies; Utilities; and Domestic Trucking
  • Supported corporate finance team in development of annual budget and cost reduction strategies
  • Ensured all staff maintain compliance with RCS standards related to warehousing, CW1, trucking, Customer SOP’s, internal SOP’s, KPIs, customer service, billing, etc
  • Responsible for overall performance of all areas of operational facilities
  • Lead, supported, and facilitated RCS corporate initiatives through change management, coaching and development
  • Responsible for all coordination and activity with local airport, TSA, US Customs, vendors, customers, etc
  • Maintains local relationships with these entities and ensures RCS is always represented professionally
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Formulated policies and procedures to streamline operations.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
  • Managed budget implementations, employee evaluations, and contract details.
  • Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
  • Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.

RCS Logistics

Key Account Manager
09.2017 - 12.2020

Job overview

  • Managed the highest volume producing customers in the RCS Columbus Office
  • Developed Trusted relationships with a Portfolio of major clients to ensure growth and profitability
  • Expanded relationships with existing customers by continuously proposing solutions and streamlining processes
  • Generated new sales that will help grow RCS Portfolio of customers
  • Monitored progress and forecasts for current customers to help provide progress and forecasts to internal and external stakeholders, using key account metrics
  • Responsible for financial reconciliation for each account, including bid rates, and fuel and security updates based on market value
  • Developed streamlined processes to save tracking time and improve overall performance
  • Created and Maintained internal Standard Operating Procedures (SOP’s) to help maintain consistency to maintain customer expectations
  • Built and maintained strong client relationships to drive business growth.
  • Delivered exceptional customer service by resolving client concerns quickly and efficiently.
  • Analyzed sales and customer data to identify trends and opportunities for increased profitability.
  • Conducted regular account reviews with clients to assess performance, identify areas for improvement, and strategize future growth opportunities.
  • Coordinated with internal teams to ensure timely delivery of products and services, meeting client expectations.
  • Developed and delivered presentations to key customers to position products and services.
  • Negotiated contract renewals with existing clients, securing long-term commitment and fostering ongoing collaboration.
  • Established strong rapport with clients by consistently exceeding their expectations in quality and service delivery.
  • Analyzed market trends, identifying opportunities for expanding product offerings within key accounts.
  • Secured high-value accounts through consultative selling, effective customer solutions, and promoting compelling business opportunities.
  • Organized cross-functional teams to address complex client requests or projects efficiently, resulting in increased satisfaction levels among key accounts holders.
  • Proactively identified potential issues within key accounts, taking corrective action to prevent loss of business or dissatisfaction.

Mast Global Logistics

International Logistics Analyst
11.2007 - 09.2017

Job overview

  • Liaison between Freight Forwarders and Internal Customers such as Customer Solutions, Information Technologies, and Customs
  • Streamlined reporting processes to improve accuracy and time management relating to the Ocean and Air Operations Business
  • Analyzed and Researched, questioned and reviewed facts to make accurate decisions in both collaborative and autonomous situations
  • Experienced in process and operations improvement from both a Systems and Business perspective
  • Created an air rate database within Access, to house all freight forwarder Rates and promote ease of reporting for our internal finance partners
  • Handled processing of Financial Invoices for International air export shipments, and International country-to-country moves
  • Maintained historical analytical data relating to air freight forwarder performance
  • Interacted with various levels of the organization and facilitated presentations in both one-on-one settings as well as larger audiences
  • Demonstrated excellence in communication, both verbal and written
  • Provided understanding of project management methodologies and demonstrated autonomy in executing an end-to-end solution
  • Analyzed supply chain processes to streamline operations and reduce costs.
  • Coordinated with vendors and suppliers to ensure timely delivery of goods.
  • Improved inventory accuracy by implementing effective tracking systems.
  • Identified and resolved logistics issues to enhance distribution efficiency.
  • Developed logistics strategies for optimizing transportation routes and minimizing delays.
  • Collaborated with cross-functional teams to support seamless warehouse operations.
  • Conducted research and analysis to support decision-making in logistics planning.
  • Improved operational efficiency with detailed analysis of shipment data.
  • Optimized logistics processes, enhancing overall supply chain efficiency.
  • Utilized data analytics to forecast demand and manage inventory levels.
  • Enhanced logistics capabilities by developing strategic partnerships.
  • Supported logistics team with data-driven insights and recommendations.
  • Improved delivery accuracy by refining logistics procedures.
  • Provided training on new systems and process improvements to promote adoption among team members within the logistics department.
  • Analyzed transportation data, identifying trends to inform future route planning decisions and reduce transit times.
  • Improved supply chain efficiency by analyzing and optimizing logistics processes.

Wells Fargo Financial

Branch Manager
01.2003 - 11.2007

Job overview

  • Managed 9 direct reports and led overall branch production
  • Consistently met and exceeded sales goals, increased new money production, and provided Sales Training curriculum for new hires
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Developed & executed sales training materials for both Wells Fargo Financial Acceptance and Wells Fargo Financial
  • Maintained friendly and professional customer interactions.
  • Coordinated production of direct producers' sales efforts
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
  • Hired and recruited new sales team members, developed, and mentored staff
  • Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
  • Responsible for hiring, firing, performance reviews, and any in-office training required for all employees
  • Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
  • Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
  • Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
  • Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
  • Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
  • Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
  • Complied with regulatory guidelines and requirements.

Education

The Ohio State University
Columbus, OH

Bachelor of Science from Education

University Overview

  • Earned full scholarship - Varsity Women's Basketball
  • Elected Captain of Varsity Women's Basketball Team
  • Voted Most Improved Scholar Athlete Award
  • Dean's List
  • 3.5GPA


Skills

  • 3PL Strategy and Execution
  • KPI tracking
  • Advanced Excel Analytics
  • Budget Analysis
  • Creative Strategy Formulation
  • Analytical Reporting
  • Project Coordination for 3PL Installations
  • Expert Problem-Solving Skills
  • Data-driven decision making
  • Process improvements
  • Workforce planning
  • Teamwork and collaboration
  • Adaptability and flexibility
  • Problem-solving aptitude
  • Performance Metrics Analysis
  • Operational efficiency
  • Cross-functional coordination

Certification

  • Six Sigma Preliminary certification – Process improvement
  • Cargowise Certified Professional Certification
  • Dangerous Goods Training – IATA Acceptance, Modular Program Including Safety and Security

Accomplishments

  • Supervised team of 24 direct reports.

Timeline

Sr. Director US Air Operations

RCS Logistics
11.2022 - Current

General Manager - Columbus

RCS Logistics
12.2020 - 11.2022

Key Account Manager

RCS Logistics
09.2017 - 12.2020

International Logistics Analyst

Mast Global Logistics
11.2007 - 09.2017

Branch Manager

Wells Fargo Financial
01.2003 - 11.2007

The Ohio State University

Bachelor of Science from Education

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MINDY FUSETTI-HAFEY