Mindy Gervacio
Joppa,AL
Summary
Competent Office Administrative Assistant providing over 10 years of experience in handling wide variety of medical coding and billing tasks, Sophisticated and hardworking individual with excellent analytical and multitasking abilities. Coordinates with insurance companies and expedites claims processes. Expertise in accurately inputting procedure and diagnosis codes into billing software to generate invoices. Bilingual Medical Interpreter fluent in Spanish and English. Compassionate and caring professional offering over 20 years of experience interpreting and translating services to benefit patients and medical personnel. In-depth knowledge of medical terminology, clinical practices and healthcare system.
Overview
17
17
years of professional experience
Work History
Administrative Assistant/Medical Coding and Billing Specialist
Doctors Med Care P.C
Albertville, AL
09.2011 - Current
- Provide Administrative/secretarial support for office, maintaining office files
- Entered orders into EMR system efficiently and without errors.
- Applied charges and updated patient records
- Interacted with physicians and other healthcare staff to ask questions regarding patient services.
- Scanned and filed medical records in alphabetical order to maintain organized and up-to-date filing system.
- Performed billing and coding procedures for ambulance, emergency room, impatient and outpatient services.
- Reviewed patient charts to better understand health histories, diagnoses and treatments.
- Reviewed, analyzed and managed coding of diagnostic and treatment procedures contained in outpatient medical records.
- Guarded against fraud and abuse by verifying all coded data accurately reflected services provided.
- Assisted in administrative duties for office team, including making phone calls, copies and schedules.
- Contacted hospitals to confirm patients medical histories and prevent inaccurate diagnoses and treatments.
- Collaborated with assistants and multi- doctors to prepare and set up rooms with adequate supplies and equipment.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Verified insurance and communicated coverage to staff and patients.
- Obtained data such as patient, insurance ID, insurance provider and medical codes to properly file insurance claims.
- Obtained prior authorization and precertification for outpatient procedures.
- Stocked, monitored and maintained inventory of diverse products.
- Opened doors on time, greeted patrons and offered assistance with locating needed items.
- Provided cultural input to speakers to help parties who did not speak similar languages communicate with and understand one another.
Child Advocate Caseworker
Marshall County DHR
Guntersville, AL
06.2007 - 11.2009
- Provided support for children who were placed in foster care.
- Supervised visitation between foster child and family member to ensure child safety and report back to social worker.
- Collaborated with community program leaders and advocates to make resources accessible to those in need.
- Documented data and completed accurate updates to case records.
- Adhered to strict client confidentiality laws and site-specific procedures to uphold privacy and provide best experience possible.
- Completed home welfare checks to align with state and program guidelines.
Patient Care Technician/Receptionist
Hospice of Marshall County
Albertville, AL
10.2006 - 06.2009
- Provided Patient Care Secretarial Support for an inpatient facility
- Help the nurses, patients, or patient’s family with any request or needs.
- Helped patients maintain healthy skin by checking wounds, assessing integrity and bathing bedbound individuals.
- Answered patient assistance calls, assessed needs and offered qualified support.
- Reported any unusual or urgent circumstances in patients' condition or environment immediately to RN
- Organized medical charts for patients by assembling new admission pages and adding appropriate pages to charts.
- Attended to patient and family's immediate needs and concerns by acknowledging and providing required attention.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
- Kept waiting room neat and organized at all times by stacking magazines, removing trash and overseeing general office task.
- Completed clerical duties and tasks for clinic administration.
Education
GED -
Snead State Community College
Boaz, AL01.1996
High School Diploma -
Arab High School
Arab, AL1996
Childcare
Marshall Technical School
Guntersville, AL1996
Skills
- Administrative
- Medical billing code accuracy
- Medical claims coding
- Medical office administration
- Insurance claims
- HIPAA Guidelines
- Appointment Scheduling
- Payment collection
- Insurance Verification
- Medical Records Management
- Electronic Medical Records
- Inventory oversight
- EMR / EHR
- Teamwork
- Collection Calls
- Fluent in Spanish
Timeline
Administrative Assistant/Medical Coding and Billing Specialist
Doctors Med Care P.C
09.2011 - Current
Child Advocate Caseworker
Marshall County DHR
06.2007 - 11.2009
Patient Care Technician/Receptionist
Hospice of Marshall County
10.2006 - 06.2009
GED -
Snead State Community College
High School Diploma -
Arab High School
Childcare
Marshall Technical School
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